Collections Team Lead

5 days ago

Singapore CAPITAL C PEOPLE XPERIENCE PTE. LTD. Full time

**“Driving financial inclusion, enhancing lives”
Capital C Corporation is a fintech holding conglomerate with a mission to provide holistic financial services to the under-served in Singapore and Southeast Asia, both for consumers and SMEs, by capitalising on the best-emerging technologies in the market which include digitization, AI and machine learning.

Through our digital offerings, we aim to serve as a one-stop financial solution to the masses which include credit, buy now pay later, and empowerment tools to generate income, enable users to tide through financial emergencies, and help them to manage their cash flow better by using our personal finance tools. We aim to be the financial partner and advisor to the everyday user’s lives.

We are an established company with a startup growth mindset and have ambitions for greatness. Join us as we embark on this journey of growth towards our vision, to serve the underserved, to build our culture and to fulfil our purpose.

**Job Highlights**:

- Part of team to build a passionate, energetic, and innovative work culture
- High potential for personal growth and advancement as our team is growing and expanding

**About you**:

- You are proud of your craft and are excited in creating something that impacts the business and users
- You are curious and dare to challenge existing processes for a better way or method
- You take ownership and is impact driven

**What you will be doing**:

- Manage the Collections teams and have the ability to build up the processes and guidelines from ground up
- Manage written-off portfolio to meet the performance targets
- Contact customers to negotiate repayment and drive service standards
- To manage Consumer accounts (Secured & Unsecured) and formulating strategies for recovery action
- Engage the borrowers/ formulation of repayment plans and proper follow through in documentation for implementation and finally monitoring that plans are diligently complied
- To tactfully engage with customers who responded to their legal actions for loan recovery/collections

**What you possess**:

- Bachelor's degree in Finance, Accounting, or a related field
- Minimum 5 years of credit risk or Loan Recovery experience
- At least 3 to 4 years of experience as a Team Lead / Manager
- Call Centre experience would be advantageous
- Excellent leadership skills
- Strong analytical and problem-solving skills
- Sound organizational skills
- Effective communication skills
- Exceptional customer service skills
- Agile and adaptable, with ability to multi-task and cope well under pressure

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