
Sea Logistics Customer Care Manager
7 days ago
People & Team Management
- Conduct regular conversations with all direct reports to ensure traction on performance and development goals.
- Hold daily and weekly stand-up meetings to identify and resolve business issues.
- Lead business and performance reviews (KPIs) with customers, along with implementation initiatives.
Customer Onboarding & Relationship Management
- Ensure best-in-class customer onboarding and relationship management.
- Directly manage Key Account(s) according to agreed targets, goals, and company guidelines.
- Conduct regular and structured customer review sessions, focusing on continuous improvement, innovation, and alignment with customer strategy.
Operational Excellence & Process Improvements
- Drive continuous improvement of processes and controls across operations & ensure compliance of key deliverables against committed service levels.
- Manage customer complaint handling and service recovery to uphold consistent delivery and fulfill customer promises.
- Anchor the usage and enhancement of CCL core systems and drive customer adoption of the digital ecosystem.
Data, Systems & Reporting
- Ensure complete and accurate customer contact data, service data, and updates in internal systems, including reporting for SME customers.
- Create and maintain performance dashboards for visibility, monitoring, and analysis.
- Create and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and templates, ensuring they are stored in a shared environment and adhered to.
Commercial & Stakeholder Management
- Negotiate customer rates in alignment with Business Units (BUs), ensuring rate sheets are documented and maintained.
- Collaborate with internal stakeholders to support business requirements.
- Ensure account plans are developed and signed off by the respective stakeholders.
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Customer Service Executive
3 days ago
Jurong West, Singapore LF Logistics Services Pte Ltd Full timeResponsibilities: - Coordinate and monitor freight network and pattern for import/export & transshipment by sea or road based on the shipping instructions - Establish SOP with service providers and customers - Review all transportation options to ensure a competitive cost model for Ocean and Land freight activities - Ensure maintenance of system database to...
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Logistics Coordinator
2 weeks ago
Jurong West, Singapore LF Logistics Services Pte Ltd Full time**Job Highlights** - Gross Salary up to $3000 (Basic + Overtime) - Salary increment upon successful confirmation - Sign-On & Retention Bonus - Career advancement - Location: Bulim Avenue - Transport Pick-up at CCK, Jurong East, Boon Lay & Bedok **Responsibilities**: - Liaise closely with customers and operations team on order fulfillment, inventory &...
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Sales Support Executive
5 days ago
Jurong West, Singapore LF Logistics Services Pte Ltd Full time**Responsibilities**: - To support BD team on the costing and suggestions on 3PLs solution - To support BD team on quotations and RFQs - To support sales administrative duties such as upkeep of sales folders and CRM systems - Manage, build and develop relationships with overseas partners - Maximize value creation and profit potential of the trade offering...
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Customer Service
16 hours ago
Jurong East, Singapore HKM HR Management Pte Ltd. Full timeOne of our established MNC clients in Logistic sector (at Jurong East) is looking for Customer Service (Sea Freight) Assistant. Job Scope: - Liaise with customer/oversea agent - able to handle import/export declaration - booking with carrier - arrange trucking/transport, - maintain good customer relationship **Requirements**: - Min o" level with customer...
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Sales Support Executive
3 days ago
Jurong West, Singapore LF Logistics Services Pte Ltd Full time**Responsibilities**: - To support BD team on the costing and suggestions on 3PLs solution - To support BD team on quotations and RFQs - To support sales administrative duties such as upkeep of sales folders and CRM systems - Manage, build and develop relationships with overseas partners - Maximize value creation and profit potential of the trade offering...
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Qehs Manager, Sea and Pacific
1 week ago
Jurong West, Singapore Festo Pte Ltd Full time**QEHS Manager, SEA and Pacific**: **Oversee and ensure compliance and governance in**quality, environmental, health, and safety standards** within the organization. Providing leadership, guidance and support at all levels in driving continous improvement and compliance with applicable legislation, regulations and customer...
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Logistics Analyst
7 days ago
Jurong, Singapore MTC Staffing Pte Ltd Full time➥ Renowned 3rd Party Logistics MNC ➥ Basic $3000 - $4500 ➥ Full Time role with AWS+Bonus ➥ Mon-Fri (9.00am-6.00pm) **➥ Location**: Jurong Area ➥ Company Transport ProvidedResponsibilities Monitor and maintain the data integrity within the in-house system and highlight anomalies Generate analytical reports for Management review Monitoring and...
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Kindergarten Care
16 hours ago
Jurong West, Singapore Raffles Student Care Centre Full timeRaffles Student Care Centre inculcates values and develops life skills in our children to prepare them for life. We currently manage centres in Hougang, Sengkang, Punggol, Fernvale, Bishan, Woodlands, Tampines and Jurong West. Raffles Student Care is committed to providing a child-safe environment in accordance with child-safe standards. We are looking for...
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Kindergarten Care
3 days ago
Jurong West, Singapore Raffles Student Care Centre Full timeRaffles Student Care manages community and school-based Student and Kindergarten Care centres around Singapore since 2008. We inculcate values and develop life skills in our children to prepare them for life. Situated conveniently in multiple locations such as Hougang, Sengkang, Punggol, Fernvale, Ang Mo Kio, Woodlands, Tampines, Pasir Ris, Katong and Jurong...
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Logistics Coordinator
5 days ago
Jurong West, Singapore LF Logistics Services Pte Ltd Full time**Responsibilities**: - Liaise closely with customers and operations team on order fulfillment, inventory & shipment related activities - Working closely with operations team to provide information/ feedbacks to customers on operational issues and co-ordinate with customers to resolve all issues - Generate KPIs and transactional reports to internal and...