Sea Logistics Customer Care Manager

7 days ago

Jurong West, Singapore Kuehne + Nagel (SGMY) Full time $90,000 - $120,000 per year

People & Team Management

  • Conduct regular conversations with all direct reports to ensure traction on performance and development goals.
  • Hold daily and weekly stand-up meetings to identify and resolve business issues.
  • Lead business and performance reviews (KPIs) with customers, along with implementation initiatives.

Customer Onboarding & Relationship Management

  • Ensure best-in-class customer onboarding and relationship management.
  • Directly manage Key Account(s) according to agreed targets, goals, and company guidelines.
  • Conduct regular and structured customer review sessions, focusing on continuous improvement, innovation, and alignment with customer strategy.

Operational Excellence & Process Improvements

  • Drive continuous improvement of processes and controls across operations & ensure compliance of key deliverables against committed service levels.
  • Manage customer complaint handling and service recovery to uphold consistent delivery and fulfill customer promises.
  • Anchor the usage and enhancement of CCL core systems and drive customer adoption of the digital ecosystem.

Data, Systems & Reporting

  • Ensure complete and accurate customer contact data, service data, and updates in internal systems, including reporting for SME customers.
  • Create and maintain performance dashboards for visibility, monitoring, and analysis.
  • Create and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and templates, ensuring they are stored in a shared environment and adhered to.

Commercial & Stakeholder Management

  • Negotiate customer rates in alignment with Business Units (BUs), ensuring rate sheets are documented and maintained.
  • Collaborate with internal stakeholders to support business requirements.
  • Ensure account plans are developed and signed off by the respective stakeholders.

  • Logistics Manager

    5 days ago

    Jurong East, Singapore RIO LOGISTICS PTE LTD Full time

    The Logistics Manager will have the ability and vision of the business to set up effective long-term strategies and direction that successfully navigates the business through competitive waters. This includes significant development of new clients to sell our logistics and supply Chain services, as well as building strong/long-term customer...

  • Logistics Customer Service Executive

    19 hours ago

    Jurong East, Singapore Ascendt Logistics Pte Ltd Full time $40,000 - $80,000 per year

    Job HighlightsPositive job environmentCareer progressionJob RequirementsRoles & ResponsibilitiesManage customer accounts relating to warehousing and logistics requests.Responding to customers' emails and requests for inventory and delivery requests.Maintaining accuracy of customers' inventory via WMS.Processing customers' order requests and co-ordinating...

  • Customer Service

    2 weeks ago

    Jurong East, Singapore HKM HR Management Pte Ltd. Full time

    One of our established MNC clients in Logistic sector (at Jurong East) is looking for Customer Service (Sea Freight) Assistant. Job Scope: - Liaise with customer/oversea agent - able to handle import/export declaration - booking with carrier - arrange trucking/transport, - maintain good customer relationship **Requirements**: - Min o" level with customer...

  • Logistics Manager

    2 weeks ago

    Jurong West, Singapore Pave Group Full time

    1. Coordinate and schedule shipments, including liaising with carriers and suppliers to ensure timely delivery 2. Manage transportation, distribution, and delivery to ensure timely and cost-effective logistics solutions 3. Lead a team of warehouse staff, providing guidance and support 4. Manage inventory levels and ensure accuracy of records 5. Collaborating...

  • Logistics Coordinator

    3 days ago

    Jurong West, Singapore LF Logistics Services Pte Ltd Full time

    **Job Highlights** - Salary increment upon successful confirmation - Sign-On - Career advancement - Location: Bulim Avenue - Transport Pick-up at CCK, Jurong East, Boon Lay & Bedok **Responsibilities**: - Liaise closely with customers and operations team on order fulfillment, inventory & shipment related activities - Working closely with operations team to...

  • Customer Service Coordinator

    5 days ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic up to $3,000 + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current...

  • Customer Service Coordinator

    2 weeks ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5.5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm)**: - Salary Package**:Basic + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain...

  • Student Care Teacher

    3 days ago

    Jurong West, Singapore Raffles Student Care Centre Full time

    Raffles Student Care is committed to providing a child-safe SCC environment in accordance with child-safe standards. We inculcate values and develop life skills in our children to prepare them for life. We currently manage centres in Hougang, Sengkang, Punggol, Fernvale, Bishan, Woodlands, Tampines and Jurong West. We are looking for part time **Student Care...

  • Kindergarten Care

    2 weeks ago

    Jurong West, Singapore Raffles Student Care Centre Full time

    Raffles Student Care manages community and school-based Student and Kindergarten Care centres around Singapore since 2008. We inculcate values and develop life skills in our children to prepare them for life. Situated conveniently in multiple locations such as Hougang, Sengkang, Punggol, Fernvale, Ang Mo Kio, Woodlands, Tampines, Pasir Ris, Katong and Jurong...

  • Kindergarten Care

    2 weeks ago

    Jurong West, Singapore Raffles Student Care Centre Full time

    Raffles Student Care manages community and school-based Student and Kindergarten Care centres around Singapore since 2008. We inculcate values and develop life skills in our children to prepare them for life. Situated conveniently in multiple locations such as Hougang, Sengkang, Punggol, Fernvale, Ang Mo Kio, Woodlands, Tampines, Pasir Ris, Katong and Jurong...