Head of Data Centre Operations

2 weeks ago


Singapore ACCESS PEOPLE (SINGAPORE) PTE. LTD. Full time $120,000 - $180,000 per year

Our Client is seeking a hands-on, dynamic and experienced Head of Operations to lead and optimize their data centre's operational strategy, service delivery, and infrastructure performance. This role is critical in ensuring seamless day-to-day operations, regulatory compliance, and customer satisfaction across mission-critical environments.

Responsibilities

Operational Leadership

  • Oversee all aspects of data centre operations including facility management, IT systems, and service delivery.
  • Develop and implement operational policies, standards, and procedures to ensure efficiency and compliance.
  • Lead cross-functional teams to deliver high-quality installation, commissioning, and maintenance of infrastructure.

Strategic Planning & Execution

  • Formulate and execute strategic plans to improve operational performance and scalability.
  • Drive continuous improvement initiatives across workflows, resource planning, and cost optimization.
  • Support forecasting, reporting, and budgeting in collaboration with finance and executive leadership.

Service Delivery & Quality Assurance

  • Ensure adherence to SLAs and KPIs for internal and external customers.
  • Monitor and improve service quality, uptime, and incident response protocols.
  • Implement process improvements and automation to enhance productivity and customer experience.

Compliance & Risk Management

  • Ensure full compliance with safety, environmental, and regulatory standards (e.g., ISO, MAS, BNM).
  • Lead business continuity and disaster recovery planning.
  • Conduct regular self-assessments and audits to mitigate operational risks.

Team Development & Stakeholder Engagement

  • Mentor and develop high-performing teams across operations and service functions.
  • Act as a key liaison between departments, vendors, and clients.
  • Represent the organization at industry events and drive regional alignment.

Skills & Attributes

  • Strategic thinker with hands-on operational expertise.
  • Excellent communication, leadership, and stakeholder management skills.
  • Proficient in data analysis, budgeting, and performance optimization.
  • Adaptable to fast-paced, lean, and agile environments.

Experience & Qualifications

  • Bachelor's or Master's degree in Engineering, Business Administration, or related field.
  • 10+ years of experience in leading operations or service delivery, preferably in data centre or telecommunications.
  • Proven leadership in managing mission-critical infrastructure and large-scale projects.
  • Strong understanding of ITIL practices, compliance frameworks, and operational risk management.

If you are a good match for the role above, please reach out to Ritu Chaudhari for a confidential chat today at -

UEN: D | EAs:14S7084 / R1109143


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