Head of Data Centre Operations
3 days ago
Our Client is seeking a hands-on, dynamic and experienced Head of Operations to lead and optimize their data centre's operational strategy, service delivery, and infrastructure performance. This role is critical in ensuring seamless day-to-day operations, regulatory compliance, and customer satisfaction across mission-critical environments.
Responsibilities
Operational Leadership
- Oversee all aspects of data centre operations including facility management, IT systems, and service delivery.
- Develop and implement operational policies, standards, and procedures to ensure efficiency and compliance.
- Lead cross-functional teams to deliver high-quality installation, commissioning, and maintenance of infrastructure.
Strategic Planning & Execution
- Formulate and execute strategic plans to improve operational performance and scalability.
- Drive continuous improvement initiatives across workflows, resource planning, and cost optimization.
- Support forecasting, reporting, and budgeting in collaboration with finance and executive leadership.
Service Delivery & Quality Assurance
- Ensure adherence to SLAs and KPIs for internal and external customers.
- Monitor and improve service quality, uptime, and incident response protocols.
- Implement process improvements and automation to enhance productivity and customer experience.
Compliance & Risk Management
- Ensure full compliance with safety, environmental, and regulatory standards (e.g., ISO, MAS, BNM).
- Lead business continuity and disaster recovery planning.
- Conduct regular self-assessments and audits to mitigate operational risks.
Team Development & Stakeholder Engagement
- Mentor and develop high-performing teams across operations and service functions.
- Act as a key liaison between departments, vendors, and clients.
- Represent the organization at industry events and drive regional alignment.
Skills & Attributes
- Strategic thinker with hands-on operational expertise.
- Excellent communication, leadership, and stakeholder management skills.
- Proficient in data analysis, budgeting, and performance optimization.
- Adaptable to fast-paced, lean, and agile environments.
Experience & Qualifications
- Bachelor's or Master's degree in Engineering, Business Administration, or related field.
- 10+ years of experience in leading operations or service delivery, preferably in data centre or telecommunications.
- Proven leadership in managing mission-critical infrastructure and large-scale projects.
- Strong understanding of ITIL practices, compliance frameworks, and operational risk management.
If you are a good match for the role above, please reach out to Ritu Chaudhari for a confidential chat today at -
UEN: D | EAs:14S7084 / R1109143
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