Customer Operations Executive

3 hours ago

East Region, Singapore Equiptest Engineering Pte Ltd Full time

Responsibilities:

Order Processing Functions:

  • Acknowledge and manage distribution of Purchase Order (PO) that are received through central channels or different sources.
  • Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
  • Liaise with Sales team for the work order processing instruction of order fulfillment.
  • Conversion of PO into Sales Order (SO) through system and ensure the accuracy of data entry.
  • Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
  • Processing of Work Order (WO) or Purchase Requisition for customer order fulfillment.
  • Follow up with Production or Procurement for WO / Purchase Requisition consent date and ensure timely completion or receiving of order.
  • Provide confirmation and delivery schedule of goods to the customer.

    Update customer on the changes to the delivery schedule of their order.
  • Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
  • Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement.
  • Update shipment details to the customer upon completion of delivery.
  • Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
  • Posting of invoice to the customer designated portal / email / post mail.

Sales Support Functions:

  • Issue & submit RFQ to RFQ team for costing.
  • Create quotation and follow up on the order status for the quotation with customer & sales team.
  • Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
  • Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
  • Update sales and customer on order delivery status.
  • Assist in resolving orders related to customers' feedback & complaints.

Administrative Functions:

  • Working on Improvement Projects assigned by superior.
  • Generate various weekly / monthly & quarterly reports.
  • Prepare and submit commission report for sales agents.
  • Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments
  • Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery.
  • Ensure any change of order control processes are completed according to procedure.

Requirements:

  • Minimum Diploma or equivalent.
  • Knowledge of order processing, supply chain & inventory management.
  • Proficiency in MS Office.
  • Systematic co-ordination & follow up skills.
  • Great communication and interpersonal skills.
  • Added advantage to have ERP software knowledge and presentation skills.

Only shortlisted candidates will be notified.

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