Senior Customer Experience/ Engagement Executive

2 weeks ago


East Region, Singapore STAFFKING PTE LTD Full time

Benefits:

  • 5 Days, 830am-6pm
  • Location: East
  • Salary up $5000
  • MNC with good career growth
  • Structured training, attractive company benefits

Job Scope:

  • Contact customers to remind them of upcoming service dates and assist with appointment scheduling.
  • Serve as the first point of contact for customer issues, ensuring prompt resolution and follow-up.
  • Build and maintain strong relationships with leasing clients to foster satisfaction and loyalty.
  • Support initiatives to improve Google reviews by engaging customers and collecting feedback.
  • Conduct service training for operations staff to enhance service quality and the overall customer experience.
  • Assist the Marketing team by monitoring competitor pricing and market trends.
  • Plan and coordinate customer appreciation events (e.g., Movie Nights, Breakfast Drives, roadshows) and manage related CRM tasks.
  • Ensure smooth execution of daily CRM and service activities to maintain high service standards.
  • Coordinate and support CRM activities for Auto Selection SG (SDASL) to deliver a consistent, positive customer experience.
  • Adjust customer touchpoints and communications for used car customers to boost engagement.
  • Support customer events and activities, including roadshows and partner engagements.
  • Collaborate with franchise partners to plan and execute joint roadshows and customer events.
  • Strengthen customer relationships through consistent follow-up and active participation in events.

Job Requirement:

  • Minimum Degree in Business related field or equivalent
  • Minimum 2-3 years of experience in customer service/ customer relationship management in the automotive or leasing industry will be advantageous
  • Possess Class 3 Driving License will be a plus.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R


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