ITSM Release Management Analyst

3 days ago

Toa Payoh Central Community Development Council, Singapore NETS Full time $80,000 - $120,000 per year

Job description:

Summary:

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Service Management Team under Technology supports critical business services such as FAST, GIRO, CTS and PayNow. The team delivers resilient, high-quality IT services through effective incident, change, problem, and asset management, operating at the core of IT operations to support both business continuity and customer satisfaction.

The Release Management Analyst role is responsible for managing all technology related releases and ensuring releases are reviewed per the release management process. The incumbent will run release review meetings, review the status and the incumbent is also expected to review and manage the release calendar.

Key Responsibilities:

  • Coordinate releases, including scheduling, resource allocation, and stakeholder communication.
  • Work with development teams to understand release requirements and dependencies.
  • Ensure role segregation is maintained per BCS software release management policy and standard.
  • Work with the Quality Assurance team to ensure thorough testing and quality assurance.
  • Coordinate with operations, technology and external teams for smooth deployment and rollback planning.
  • Manage and mitigate release risks, issues, and conflicts.
  • Communicate release plans and status to stakeholders.
  • Ensure compliance with organizational policies, procedures, and industry standards.
  • Continuously improve release management processes and practices
  • Prepare reports for senior stakeholders on the list of releases and its associated risk category.
  • Collaborate with project managers to integrate release management into project plans.
  • Foster a culture of resilience and continuous improvement with risk mindset.
  • Perform analysis to identify trends.
  • Track and report all Release Management related KPIs.
  • Work with technical teams to perform post implementation review for failed releases, failed rollback/fallback and releases resulted in incidents.

Requirements:

Education and Experience

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
  • Minimum 3 years of experience in release management, preferably within the payment or financial services industry.
  • Proven experience coordinating and managing multiple concurrent releases.

Skills and Knowledge

  • Good understanding of ITIL, IT Service Management frameworks, software development life cycle and release management methodologies (Agile, Scrum, DevOps).
  • Strong understanding of software development life cycles (SDLCs) and release management methodologies.
  • Experience with release management tools, code repository and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, Bitbucket)
  • ServiceNow experience will be a plus.
  • Effective communication skills and able to articulate complex matters in a concise manner
  • Good interpersonal skills with the ability to manage stakeholders well.
  • Self-motivated and able to work independently.

Professional Certifications

  • Certification in ITIL 4 is preferred.

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