Part-Time Customer Service Officer

2 weeks ago

Singapore Mind Stretcher Full time $40,000 - $60,000 per year

Multiple Locations Part Time Published On: 26/3/2025 8:51:15 am

Job Description

Job Summary:

As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities

Customer Service:

  • Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
  • Understand the customers' needs and maintain a continuous high level of customer service delivery and satisfaction.
  • Create a warm and high quality customer service experience.
  • Establish rapport and build good relationships with the customers.
  • Work closely with other departments to meet customer needs and enhance service quality.
  • Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration:

  • Keep detailed and accurate records of customer interactions, transactions, and documentation.
  • Process monthly fee payments into the system.
  • Provide support to teachers.
  • Ensure the safety and well-being of all students at the Centre.
  • Ensure smooth operation at centre daily.
  • Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills:

  • Be able to work weekends (8.15am - 6.45pm) preferabaly.
  • GCE 'O' Level, NITEC Certificate, Diploma, or Degree in any field
  • Proficient in MS Office (Word and Excel)
  • Strong customer-focused personality and mind-set
  • Pleasant and cheerful disposition
  • Excellent interpersonal communication skills

Experience:

  • At least 1 year of customer service-related working experience

To start the ball rolling. Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us soon

Working Experience & Education Qualifications

Education Qualification

  • Diploma
Company Profile

Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 26 centres islandwide and an annual enrolment of 24,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

BE INSPIRED & INSPIRE OTHERS.

Join US

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