
Part-time Customer Service Officer
2 weeks ago
**Job Responsibilities & Duties**
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
**Please note : Morning shift start between 08:00am to 11:00am and afternoon shift start from 01:00pm to 03:00pm (8 hrs shift in a day)
- 5 days working (Off
- 1 weekday and 1 weekend)**
**Job Type**: Part-time
**Experience**:
- Customer service: 1 year (preferred)
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