Senior Executive, Premium Slot

3 days ago

Central Region, Singapore Resorts World at Sentosa Pte Ltd Full time $80,000 - $120,000 per year

Job Responsibilities

  • Provide player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members' events.
  • Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
  • Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members' promotions and events, to encourage repeat visitations to RWS Integrated Resort.
  • Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

  • The conduct of electronic gaming:

  • Handle machines efficiently in EGM operations and provide excellent customer service.

  • Handle transaction/exchange of money, voucher or electronic credits to patrons of the casino.
  • To be vigilant of irregularities in EGM operations.

Requirements

  • Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
  • Diploma in Business, Hospitality or relevant field.
  • Strong communication and interpersonal skills
  • At least 1 year of experience in sales, customer service or related role.
  • Candidates with more years of prior relevant experience may be considered for the Assistant Manager position.
  • Proficiency in Microsoft Office applications such as Windows, Excel and PowerPoint.
  • Willing to work rotating shifts, including weekends and public holidays.

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