Customer Care Associate- Bergdorf Goodman

Job Description
Hourly Range $ $17.00 *
Candidates must be based in the Greater Dallas–Fort Worth Metropolitan Area.

Bergdorf Goodman
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit or follow the brand on Instagram and YouTube.

You Will Be
As a Customer Care Associate, you will play a key role in strengthening client relationships for Saks Global while representing the Bergdorf Goodman brand. You will provide exceptional service to clients across phone, chat, and SMS, delivering timely, accurate, and personalized support. In addition to assisting with

inquiries, orders, and shipping concerns, you will also serve as the directory assistance voice for the Bergdorf Goodman flagship store in New York, ensuring seamless connections between clients and in-store

sales associates. This position requires a passion for luxury retail, strong communication skills, and theability to resolve issues with professionalism and efficiency. You will report to a Customer Care Team Manager and contribute to upholding the brand's commitment to an elevated customer experience.

What You Will Do

• Serve as a trusted brand ambassador by responding to inbound sales and service inquiries from clients shopping on the Bergdorf Goodman website and mobile app.
• Answer inbound directory assistance calls, ensuring seamless connections for clients reaching the Bergdorf Goodman flagship store.
• Support clients with new orders, manage existing purchases, and provide timely solutions for shipment and delivery concerns.
• Offer knowledgeable guidance on store hours, services, exclusive in-store events, and other client- facing information.
• Anticipate client needs and connect them with the appropriate in-store sales associate for tailored product expertise and personalized assistance.
• Navigate multiple desktop and web-based platforms with speed and precision to deliver a frictionless customer experience.
• Demonstrate an unwavering dedication to providing elegant, solution-driven service that reflects the prestige of the Bergdorf Goodman brand.
• Uphold established quality standards and performance goals while fostering a culture of collaboration, excellence, and client care.

What You Will Bring

• Demonstrated ability to de-escalate situations, build trust through active listening, and instill confidence by providing effective solutions that exceed client expectations.
• Strong interpersonal and communication skills, with the ability to empathize while maintaining a polished and professional demeanor.
• Proven track record of success in a customer service role, ideally within a luxury, high-touch, or service-driven environment.
• Composure under pressure with the ability to manage challenging interactions gracefully.
• Skilled in developing service solutions that inspire client loyalty and enhance overall satisfaction.
• Minimum of 2 years' experience in a customer service, contact center, or servicing role within a dynamic, fast-paced environment.
• Flexibility to work a 40-hour schedule, including evenings, weekends, and holidays as required.
• Proficiency with PC-based systems and online applications, with the ability to quickly learn and navigate multiple technologies.
• Supported OS: Windows 11
• CPU: Dual Core 1.5GHz or greater
• Minimum of 8GB RAM
• Minimum of 64GB disk storage
• Antivirus solution (Recommendation: AVG)
• OS Host Firewall enabled, Full Disk Encryption Enabled (Bitlocker), Secure Boot enabled
• Monitor that supports a screen resolution of 1280x1024 or higher (27" + recommended)
• High-Speed internet connectivity with a minimum speed of 200 MBPS Download and 15 MBPS Upload. The Desktop or Laptop must be directly connected to a modem through an ethernet cable. The use of Wi-Fi is not permitted.
• Wired, Noise Cancelling, USB Headset with Microphone. The headset must provide reasonable professional audio quality (i.e., No static, echo, background noise etc.). Recommendations: Logitech / Poly

Your Life And Career At Saks Global

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary And Other Benefits
The starting hourly rate for this position is between $ per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.