Assistant Supervisor, Visitor Experience

2 days ago

East Region, Singapore Defence Collective Singapore Ltd Full time $60,000 - $90,000 per year

As a key member of the Museum's operations team, the Assistant Supervisor (Visitor Experience & Operations) plays an essential role in delivering excellent front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement. You will also help ensure the show readiness of the Museum, supervise FOH staff and volunteers, and act as the Duty Manager when required.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

JOB RESPONSIBILITIES:

Front-of-House & Visitor Experience

  • Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
  • Respond to email, and in-person enquiries in a friendly and professional manner.
  • Support ticketing and admissions operations, including memberships and visitor tracking.
  • Conduct guided tours and support educational programming, workshops, and tours.
  • Assist visitors with special needs, ensuring accessibility and inclusion.
  • Maintain safety and security awareness, responding appropriately to incidents or emergencies.
  • Oversee parking and traffic management for group visits and special events.

Museum Operations & Event Management

  • Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.
  • Support public engagement events, outreach activities, and signature programmes through detailed scheduling, logistics coordination, inventory planning, and vendor management.
  • Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.
  • Maintain the Museum's master calendar in coordination with other departments.
  • Liaise with facilities management to ensure readiness and issue resolution.

Volunteer & Stakeholder Engagement

  • Coordinate volunteer engagement and deployment for both in-museum and outreach events.
  • Provide training and supervision to volunteers and casual staff to ensure quality service delivery.
  • Any other tasks/projects as assigned by the Company from time to time.

JOB REQUIREMENTS:

  • Higher NITEC or Diploma in Events Management or related fields.
  • Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.
  • Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.
  • Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.
  • Strong communication and interpersonal skills with a passion for service and public engagement.
  • Self-directed, resourceful, and calm under pressure.
  • Strong organisational, scheduling, and time management skills.
  • Able to work independently and as part of a team.
  • Interest in naval history, heritage, or museums is a plus.
  • First Aid/BizSafe Level 2 certification is an advantage.
  • Willing to travel for off-site events when required.

  • Visitor Service Officers x2

    2 days ago

    Central Region, Singapore PERSOL Full time $20,000 - $24,000 per year

    Location: Botanic GardenWorking Hours/Pattern: 7.30am to 7.30pm/4 Days per weekBasic Salary: $2000 + MPI (Monthly Performance Incentives)Job ScopeProvide customer service and handle visitors' queriesPerform roving duties around the gardens and visitor information dutiesGreet and welcome visitors with excellent customer serviceEnsure the safety of the...

  • Visitor Service Ambassador

    2 days ago

    Central Region, Singapore PERSOL Full time $24,000 - $26,400 per year

    Location: Botanic GardenWorking Hours/Pattern: 7.30am to 7.30pm/4 Days per weekBasic Salary: $2000 + MPI (Monthly Performance Incentives)Job ScopeProvide customer service and handle visitors' queriesPerform roving duties around the gardens and visitor information dutiesGreet and welcome visitors with excellent customer serviceEnsure the safety of the...

  • Customer Experience Officer

    1 week ago

    North-East Singapore Vincar Pte Ltd Full time

    **Responsibilities**: - Greet and assist showroom visitors in a friendly and professional manner. - Understand customer needs and direct them to the appropriate sales consultant. - Ensure showroom is customer-ready and presentable at all times. - Collect and relay customer feedback for continuous improvement. - Support sales teams in enhacing customer...

  • Guest Experience

    3 days ago

    Jurong East, Singapore Science Centre Singapore Full time

    **(Temporary Assignment)** **Position Overview** Science Centre Board is looking for a suitable individual to fill the position of Guest Experience & Retail Assistant. These duties include (and are not restricted to): - Delivering frontline operations excellence - Provide frontline services including admission, crowd control and retail services - Provide...

  • Security Supervisor

    2 days ago

    West Region, Singapore Seatrium Ltd Full time $40,000 - $60,000 per year

    JOB DESCRIPTIONEnforce company rules and regulation and assist the Port Facility Security Officer in maintaining the requirements of the Port Facility Security Plan.Supervise both In-house and security agency security personnel. Where necessary, assist and guide them as they perform their duties such as access control and screening of visitors, contractors,...

  • Guest Experience

    1 day ago

    Jurong East, Singapore Science Centre Singapore Full time

    **Position Overview**: Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities. **Essential Job Functions**: As a...

  • Experience Guide

    12 hours ago

    North Region, Singapore Mandai Wildlife Group Full time $3,000 - $45,000 per year

    Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve,...

  • Admin Assistant cum Receptionist

    2 days ago

    East Region, Singapore Prefab Technology Pte Ltd Full time $30,000 - $40,000 per year

    Receptionist Duties:Greeting and Welcoming: First point of contact for visitors, ensuring a positive and professional first impression.Telephone Management: Answering and directing calls, taking messages, and providing information.Visitor Management: Notifying relevant personnel of visitor arrivals, managing visitor logs, and issuing visitor...

  • Food & Beverage Supervisor

    2 days ago

    Central Region, Singapore Palawan Innovation Studios Pte Ltd Full time $40,000 - $60,000 per year

    The Palawan @ SentosaThe Palawan @ Sentosa is the Shangri-La Group's first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique...

  • Warehouse Assistant Supervisor

    2 days ago

    North Region, Singapore Valor Auto Pte. Ltd. Full time $104,000 - $130,878 per year

    Position Overview: We are looking for a reliable and organized Warehouse Assistant Supervisor to support daily warehouse operations and ensure smooth vehicle stock arrangement and inventory management. This role involves supervising stock movements, assisting with vehicle allocations, and maintaining accurate records. The ideal candidate will be proactive,...