
Order Fulfilment Executive
3 days ago
Details:
1 year contract (maternity cover)
West area (hybrid arrangement)
Up to $2,900 + Completion Bonus
Duties:
- Verify and process customer orders, ensuring compliance with agreed sales terms and pricing structures.
- Develop and manage shipping schedules to meet customer delivery timelines while minimizing risks and optimizing logistics costs.
- Coordinate with internal teams, suppliers, and customers to create practical and executable loading plans.
- Monitor planning variances, identify improvement opportunities, and implement efficiency-enhancing solutions.
- Oversee end-to-end order processing, including purchase order creation, supplier coordination, and customer confirmation.
- Track and analyze order management data to handle exceptions such as route changes, delays, or urgent air shipments.
- Capture and assess order delays or discrepancies, evaluate customer impact, and propose alternative solutions accordingly.
- Conduct data analysis to measure performance against plans and report insights to management.
- Collaborate with team leads or managers to engage suppliers/customers in performance improvement initiatives based on KPIs.
- Maintain professional communication with suppliers and service providers via email, phone, or face-to-face interactions.
- Keep accurate records of all communications and activities with relevant stakeholders.
- Work cross-functionally with internal teams to deliver solutions aligned with customer needs.
- Partner with Key Account Managers and Customer Service to manage customer expectations in line with service commitments.
- Build and maintain strong interdepartmental relationships to support operational efficiency and customer satisfaction.
- Provide input on process improvement opportunities for internal workflows.
Requirements:
- Preferably 2–3 years of working experience in managing order processing activities with strong problem-solving skills
- Minimum Diploma in Supply Chain or Business Administration or other discipline.
Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366
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