Senior Manager/Assistant Director, Customer Insights and Engagement

2 weeks ago

Singapore Civil Service College Full time $90,000 - $120,000 per year

What the role is

As Senior Manager/Assistant Director in the Customer Insights and Engagement team, you are part of a team seeking to strengthen CSC's engagement and strategic partnerships with other public sector agencies.

What you will be working on

As the primary engagement touchpoint of public sector agencies, you will manage a portfolio of public sector agencies to support them on their learning needs as well as develop and implement engagement strategies and initiatives that foster strong relationships with our customers that aligns with CSC's overall business objectives.
You will also drive various engagement initiatives to foster the learning and development community within the Singapore Public Service. You will facilitate and enable collaborations between internal teams and external stakeholders. You will hone your analytical mind as you sense-make data aggregated from the collective engagements and interactions with agencies and report key trends and insights back to CSC. Join us if you:

• Value building strong relationships and networks, and resonate with the impact of human capital development through learning.

• Thrive in a dynamic and fast-paced environment, and enjoy working in a pro-learning organisation.

• Have strong collaborative skills and can effectively manage multiple stakeholders' priorities.

• Are able to translate learning priorities articulated by our external stakeholders into insights on potential learning products and offerings by CSC.

• Are comfortable with data, able to analyse learning trends by agencies and communicating these key insights in a clear manner.

• Are motivated and driven to create value for our public sector agencies seeking capability building opportunities.

What we are looking for

Ideal attributes to be successful in this role:

• A great self-starter, with the ability to develop trusted working connections with colleagues and stakeholders.

• A team player, supportive of colleagues when they need a helping hand or to lend a fresh eye perspective.

• A data storyteller, able to translate formal data into easy-to-understand insights.

• A thoughtful conversationalist, able to have meaningful conversations with key stakeholders, customers and colleagues in order to strengthen sense-making and relationship-building.

Job Requirements


• At least 5 years of relevant working experience in business development, corporate relations, learning and development and/or consultancy projects. Candidates with human resource training and development and/or public sector working experience would have an advantage.

• Excellent communication and presentation skills, with the ability to effectively convey insights and recommendations to diverse audiences.

• Able to lead projects including setting clear objectives, fostering team collaboration and driving desired outcomes.

• Good interpersonal skills and is resourceful, able to work collaboratively within CSC and with external partners.

• Strong problem-solving and analytical skills, with ability to think and sense-make critically.

• Good knowledge of learning and development trends in adult learning pedagogies will be an advantage.

• Proficiency in business analytics will be an advantage.

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