Sales Engineer

1 week ago

Singapore I-PRO APAC PTE. LTD. Full time $70,000 - $120,000 per year

Purpose:

To provide technical expertise, including both pre-sales and post-sales support, for i-PRO's professional range of security products, such as Video Management Systems, IP cameras, and NVRs solution across operations in APAC region.

Responsibilities:

Solution Design & Proposal

  • Develop tailored CCTV solutions, including camera selection, NVRs, storage, and network architecture, to meet the specific needs of various industries.
  • Create detailed proposal with system architecture and Bills of Materials (BOM).
  • Ensure all solutions align with industry standards and customer requirements.

Product Demonstrations & Proof of Concept (POC)

  • Conduct live, face to face and online demonstrations showcasing key solution features such as AI analytics and third-party analytics integration.
  • Deploy POC systems to validate product performance in real-world environments.
  • Prepare case studies for global knowledge sharing, highlighting both successful implementations and lessons learned from failed cases.

Technical Consultation

  • Provide an in-depth diagnosis and troubleshooting of the CCTV system to ensure seamless system operation.
  • Address integration inquiries by providing clear guidance on connecting i-PRO products with VMS, access control, and alarm systems.
  • Perform competitive and market analysis to identify potential partners and support third-party integration.
  • Support the development and deployment of Edge AI applications and partner solutions.
  • Recommend best practices for cybersecurity, system scalability, and long-term sustainability.

Tender & Specification Support

  • Assist in the preparation of technical documentation for tenders and proposals.
  • Collaborate with partners and specifiers to include i-PRO products in project specifications (spec-in activities).

Training & Enablement

  • Deliver presales training to partners, distributors, and internal teams to enhance product knowledge and solution selling.
  • Develop a technical presentation tailored for the APAC region, ensuring relevance to local market needs and integration practices.

After-Sales Support

  • Deliver thorough troubleshooting of proposed CCTV solution to ensure reliable post-installation performance.
  • Implement quality control measures to ensure systems remain efficient, stable, and operational.
  • Forster strong partner relationships to ensure long-term business continuity.

Learning Platform

  • Work closely with the Global training team to launch, maintain, and enhance the Learning platform in APAC region.
  • Develop onboarding and training materials, including instructional videos.
  • Weekly update of Learning Platform dashboard.

Perform other duties as required by the manager to support operational needs.

Requirements:

  • Minimum a Diploma or Degree in Computer Studies/Computer Science/Information Technology/Electronic Engineering
  • Relevant work experience in India and S.E.A operations.
  • At least 3 years of relevant experience in system engineer for security system
  • Good Knowledge of Network Structure, Firewall, VLAN, etc
  • Good Knowledge of security products such as CCTV , IP camera , NVR , monitoring software, Major VMS platforms
  • Good Knowledge of MS Window Server Operating System, Active Directory, DNS, SAN & NAS
  • Experience in web fundamentals skill HTML, Javascript, CSS
  • Understanding of database design , query and systems (SQL)
  • Communication and presentation skills
  • RESTFul API Design
  • Adobe Illustrator
  • Microsoft PowerPoint, Excel
  • Adobe Illustrator
  • Microsoft PowerPoint, Excel
  • Occasional travel within Asia Pacific may be required

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