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Warehouse Manager
2 weeks ago
About the role
We are seeking a talented and experienced Warehouse Manager to join our dynamic team at LX Pantos Singapore Pte Ltd. As the Multi-Customer Warehouse Manager is responsible for overseeing daily operations of a warehouse that serves multiple clients across various industries. This role ensures that inventory belonging to different customers is stored, handled, and distributed accurately, securely, and efficiently, while maintaining compliance with contractual Service Level Agreements (SLAs). The manager will lead a diverse warehouse team, optimize space and resource utilization, and act as the key point of contact for client relations and operational excellence.
Key Responsibilities:
Warehouse Operations
- Direct daily inbound, storage, order fulfillment, and outbound processes for multiple customers.
- Ensure accurate stock segregation and compliance with customer-specific handling requirements.
- Implement and maintain a multi-client capable Warehouse Management System (WMS).
- Monitor KPIs such as order accuracy, on-time dispatch, inventory accuracy, and storage utilization.
Client & Stakeholder Management
- Serve as the primary operational contact for multiple customer accounts.
- Ensure fulfillment of agreed SLAs, resolve escalations, and maintain strong client satisfaction.
- Work with sales, customer service, and finance teams to support client onboarding and account management.
Resource & Space Optimization
- Plan warehouse layout, racking, and zones to meet multi-client requirements.
- Optimize manpower allocation across fluctuating workloads and customer demand.
- Coordinate with transport providers to ensure efficient dispatch and delivery schedules.
Team Leadership
- Recruit, train, and supervise warehouse staff, supervisors, and admin teams.
- Foster a culture of accountability, safety, and continuous improvement.
- Conduct performance reviews and coach staff on best practices for multi-client operations.
Compliance & Safety
- Enforce occupational health and safety regulations, security, and quality standards.
- Develop and implement SOPs tailored for multi-client handling and confidentiality.
Financial & Reporting
- Manage warehouse budgets and control operational costs.
- Prepare financial and operational reports for management and customers.
Identify opportunities for efficiency improvements and cost savings.
Any other tasks as assigned by Management
Qualifications & Skills
- Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
- Minimum 5–7 years of experience in warehouse or logistics management, with exposure to multi-client operations preferred.
- Strong leadership and people management skills.
- Excellent knowledge of WMS/ERP systems, preferably in multi-customer environments.
- Strong problem-solving, negotiation, and client relationship management skills.
- Ability to handle peak season pressure and competing priorities across multiple clients.
Location
- Toh Guan Road East
Working Conditions
- Based in a shared warehouse environment serving multiple customers.
- May require overtime, weekend, or holiday work during peak periods.
- Regular customer interaction and occasional client visits required.
What we offer
At LX Pantos , we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for professional development and career advancement
- A dynamic and collaborative work culture that values innovation and teamwork
About us
LX Pantos is a leading provider of freight forwarding and logistics solutions. As a subsidiary of the LX Group, we leverage our global network and expertise to deliver innovative, end-to-end supply chain services to our clients. Our mission is to enable our customers to focus on their core business by seamlessly managing their logistics operations.
Apply now to become our next Warehouse Manager and be a part of our dynamic team
