Associate Cloud Engineer
19 hours ago
Position Overview
The Assoc Cloud Engineer deploys and configures solutions in the cloud. He/She automates cloud operations, develops infrastructure automation scripts and participates in the continuous improvement of cloud solutions. He/She participates in the specification, setup and runs Proof of Concepts (PoC) and demonstrations. He/She defines and deploys monitoring, metrics, and logging systems. He/She administers and maintains servers across virtual platforms and leverages open source solutions to automate tasks. He/She creates and improves procedures and authors technical documentation to enable self-service for most operational tasks.
He/She is meticulous in his/her approach, possesses inventiveness and attention to detail that aids in the development of solutions. He/She has the ability to understand the business requirements and propose affordable and feasible solutions.
Role & Responsibilities
- Design, configure, and implement Jira ITSM forms
- Develop and maintain custom workflows, business rules and groovy scripts
- Implement ITIL-aligned processes for incident, problem, change, request and CMDB
- Collaborate with stakeholders to translate functional requirements into effective technical designs
- Develop and maintain Ansible playbook for infrastructure automation
- Build REST API integrations with internal systems to enable seamless end-to-end automation
- Support platform upgrades, patch management, and ensure optimal performance and availability
Requirements
- Diploma/Degree in computer science or related IT discipline, or equivalent experience
- ITIL v3/v4 certification or equivalent experience in IT service management
- Openness to feedback and a commitment to continuous learning and skill development
- Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
- Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
- Understanding of Agile methodologies
- Strong written and verbal communication skills for effective user engagement
- Strong analytical and problem-solving skills to address technical challenges
- Experience in cross-functional teams or projects is advantageous
- Familiarity with AWS Cloud is a plus but not mandatory
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