Retail Sales

4 days ago


Jurong East West Region, Singapore China Mobile International Limited Full time

Key Responsibilities:

  • Provide on-site sale of CMLink Products to consumers
  • Address all customers' enquiries and requirements such as bill enquiries, SIM replacement and maintain Brand reputation
  • Ensure sales promotion materials are adequate and properly displayed
  • Develop and maintain effective partnerships with partner
  • Monitor stock level of CMLink products and POS materials at store; highlight for replenishment when required
  • Monitor and maintain store cleanliness and presentation to ensure a pleasant CMLink environment.
  • Ensure that all customers receive a high level of service and have a positive CMLink experience
  • Analyse customer issues and propose suggestions for improvement
  • Collate competitive information through customer engagement and propose sales activities to increase sales
  • Provide tier 3 support to Customer Service Support in addressing customer's issues and trouble tickets
  • Online Order Verification and bill adjustments where necessary

Requirements of the Candidate

  • Minimum 5 years' working experience in local telecommunication environment specifically in mobile business
  • Good interpersonal and communication skills
  • Proficient in MS Word and MS Excel
  • Preferably bilingual with proficiency in both Chinese and English (read and write)
  • Customer service oriented


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