Assistant Manager, Payments Acquiring

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Regional Payments team oversees, shapes and drives the strategy and growth initiatives of funds movement for the Grab ecosystem across Southeast Asia. We are at the heart of digital innovation, focused on simplifying payments through secure, seamless solutions like card payments, e-wallets, and digital banking. The team drives decision-making, ensuring major initiatives generate the maximum value for the Grab ecosystem - both in driving down costs or generating incremental revenue.

Get to Know the Role

• Serve as the key PIC to lead the partnership with strategic payments partners including acquirers, gateways, schemes and more
• Collaborate with cross-functional teams in ensuring collective alignment of objectives and appropriate prioritization of resources to drive strategic initiatives
• Actively engage and team up with country commercial teams to drive payment-related initiatives and triage the payment issues encountered
• This role is based onsite at Grab One North office and will report to the Head, Payments Acquiring.

The Critical Tasks You Will Perform

• Act as the single point-of-contact for payment partners (acquirers, gateways, schemes), managing all aspects of the relationship including prioritization, ongoing partner management, and strategic alignment.
• Lead acquirer partnerships and negotiations, and drive gateway commercial discussions to secure optimal economics and service quality.
• Provide support for acquirer and scheme queries, ensuring smooth communication and resolution of issues.
• Collaborate with cross-functional teams to deliver product enhancements required by partners and support strategic business objectives.
• Develop and execute commercial strategies, from deal negotiation to agreement finalization, while identifying opportunities to advance Grab's payment ecosystem.

Qualifications

What Essential Skills You Will Need

• Strong record in account management with 5 years or more working experience in partnerships within payment industry
• A team player who can build and manage relationships with internal and external stakeholders cross functionally
• Demonstrate exceptional spoken and written ability to influence and persuade stakeholders through communicate and presentation materials
• Display an understanding in payment industry including processing of card payment transactions and approval rate optimisation
• Proven track record in project management and implementation with cross-functional teams

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.