Full Time Service Crew

1 week ago

Central Region, Singapore Golden Scoop Sdn Bhd Full time $30,000 - $60,000 per year

FULL TIME SERVICE CREW / SHIFT SUPERVISOR

Job Summary

Contributes to outlet performance by assisting the Outlet Manager in executing store operations during scheduled shift. Deploy partners and delegates tasks; team members can create and maintain the "We create magical moments to make the world a happier place" for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles.

Key Responsibilities

● Acts with integrity, honest and acknowledge to promote the culture, values and mission of Baskin Robbins.

● Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.

● Executes store operational policies and procedures, including those for inventory management, cash handling, labor cost control and safety & security to ensure the safety of all patrons during each shift.

● Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.

● Check bank-in reports of outlets to ensure daily sales takings are banked in on time.

● Resolve sales and operations issues in an effective and timely manner.

● Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

● Maintains regular and consistent attendance and punctuality.

● Provide operational support including skills, manpower, stocks or any related deemed necessary in the event of any function, business opportunities meant to maximize Company's topline achievement.

● In the event of you leading a store, you will assume the key responsibility of store incharge with close guidance of your superior.

● Carry out any others and ad hoc duties as assigned by superior.

Key Competencies

● Relentless focus on the customer, understands what customer wants and how to deliver the experience.

● Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

● Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

● Continuously seek opportunities to improve self and others.

● Lead with trust, commitment, coach and develop junior staffs.

● Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Qualifications and Experience

● Holds a Certificate / Diploma in Hotel Management or its equivalent with a minimum of 1 year experience in supervisory or operations management in F&B or food service industry.

● Articulate and able to communicate effectively across all functions and levels.

● Demonstrate leadership in managing teams and sales/achievement driven.

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