Senior Network Engineer

Job description:

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Infrastructure Team under Technology ensures the resilience, security, and high-performance of BCS' technology infrastructure across various functions of service monitoring, incident management, and technical support. The team ensures seamless operation, maintenance, and strategic growth of core infrastructure components, including networks, servers, storage, middleware, and databases.

This Senior Network Engineer is responsible for managing infrastructure-related issues, which includes evaluation, conceptualisation, development, implementation, maintenance and support of IT infrastructure systems.

Responsibilities:

Network Administration

• Perform network administration in a heterogeneous environment (production, DR, test) comprising of network & security equipment, telecommunication links
• Perform hardening, upgrade and enhancement on IT infrastructure components
• Monitor, assess, schedule and implement network, and product-specific security vulnerability patches
• Monitor obsolescence of IT infrastructure components (network systems)
• Monitor expiry and perform renewal of network system password and certificates
• Implement network backups operations to ensure data recoverability and business continuity
• Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery testing and component switchover exercises to ensure usability of standby and DR equipment

Project Management & Support

• Provide infrastructure (system & network) support to projects in accordance to the project timeline
• Manage infrastructure enhancement / upgrade projects in accordance to established project management guidelines

Incident & Problem Management

• Provide second level network support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
• Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence

Change & Release Management

• Schedule and release network system changes to production environment in accordance to the change management process / procedures

Configuration Management

• Develop and maintain a comprehensive operating system hardware and software configuration database / library of all IT infrastructure components used in the production environment

Capacity & Performance Management

• Perform infrastructure system and network capacity monitoring and planning
• Monitor and perform performance tuning to optimize network performance

Process Management

• Implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines

Documentation

Develop and maintain technical and process documents to upkeep IT infrastructure

Education & Experience:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC
• Able to support 24/7 operations

Professional Certifications:

Certifications in Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Check Point Certified Security Administrator Certification (CCSA), Check Point Certified Security Expert Certification (CCSE), Palo Alto Networks Certified Network Security Administrator (PCNSA), Palo Alto Networks Certified Network Security Engineer Certification (PCNSE), NSE (up to level 4) and Certified Network Defender (CND) preferred.