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Customer Service Officer, Northpoint City
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To provide customer service at the retail mall, such as answering shoppers' enquiries, processing gift redemptions, and partner redemptions.
Job Description- Provide excellent customer service to internal and external customers.
- Assist in the execution of shopping mall's promotion and redemption programmes.
- Handle all customers' enquiries and provide assistance
- Ensure that the redemption process during the advertising and promotion campaign period is carried out properly
- Provide administrative support to the Management Office whenever necessary
- Customer centric personality and positive attitude
- Prior Customer Service Officer experience in retail mall will be highly preferred
- Good team player with strog communication and interpersonal skills
- Able to work 6 days work week, retail hours and shift work
- Able to work on weekends and Public Holidays
