Survey Experience Officer

5 days ago

Novena, Singapore PERSOL Full time $30,000 - $40,000 per year

5 days across Mon - Sun, 12pm - 9pm, subject to roster up to 44 hours per week

Office Novena

Islandwide deployment - dormitories

4 months, yearly renewable

  • Conduct survey interviews via field visits to collect timely and reliable data for statistical information
  • Reach out to the respondent to assist them to complete the survey
  • Schedule interview appointments with respondents
  • Compile, record, input survey returns and data accurately into the system
  • Conduct verification to ensure completeness and accuracy of data collected
  • Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
  • Explain survey objectives to respondent
  • Interpret survey questions to help respondents' comprehension
  • Respond to queries from respondents in a professional manner
  • Ensure that the given KPI are being met based on the project timeline

Requirements:


• At least 'A' levels qualification or equivalent.


• Equipped with work experience in survey operations, sales, or customer service role.


• Those without the academic qualifications will be considered with relevant work experience.


• Applicants with call center background, direct sales and customer fronting will be advantageous.


• Able to handle objections and complaints and proficiently de-escalate these cases.


• Proficient in Microsoft Excel and internet usage.


• Effective team player but also an efficient individual contributor.


• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.


• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R EA Licence No. 01C4394

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