Product Lead

About Thunes

Thunes is the Smart Superhighway for money movement around the world. Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes' Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes' Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes' Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.

Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: 

Context of the role

Reporting directly to the Head of Product, the Product Lead will be a central advocate for both our customers' and internal teams' needs. Leveraging a strong problem-solving mindset and understanding of technology, your primary goal will be to enhance customer value and drive business growth through the optimisation of internal processes and tooling, ensuring sustainable scalability.You will play a critical role in shaping the direction of Thunes' products and maximising the value our services deliver to both our external customers and internal stakeholders. A strong passion for FinTech and prior experience within the payments industry are essential. You should possess a deep understanding of what constitutes effective APIs, how to achieve scalability through automation and operational excellence, and how to deliver the right value to our customers in alignment with our company objectives.

This role will have direct responsibility for our PAY Core product, focused on augmenting our PAY Core platform to facilitate seamless cross-border payment services for our customers and driving internal operational excellence. You will be responsible for the entire product lifecycle, from understanding customer and internal stakeholder needs to building a compelling vision and strategy, and translating this into actionable roadmaps, development plans, go-to-market strategies, and key performance indicator (KPI) tracking.

As the internal and external champion for your product, you will have full ownership and accountability for driving your roadmap and will be presented with opportunities to deliver innovative solutions for both external customers and internal stakeholders.

Key Responsibilities

Driving CORE Platform Evolution and Scalability

• Define and own the strategic vision and roadmap specifically for the evolution of the PAY Core platform, with a strong emphasis on architectural improvements, modularity, and future scalability
• Identify and prioritise opportunities for core platform enhancements that will unlock new product capabilities and improve overall system performance and resilience
• Lead initiatives focused on designing for high availability, fault tolerance, and efficient resource utilisation within the PAY Core platform to support sustainable growth

 Championing Scalable Solutions and Automation

• Drive a "scalability-first" mindset within the product development process, ensuring that new features and enhancements are architected for future growth and increasing transaction volumes
• Identify and champion automation opportunities within the PAY Core platform and related processes to improve operational efficiency, reduce manual effort, and enhance scalability
• Collaborate with engineering teams to define and implement technical strategies that enable horizontal and vertical scaling of the platform

Ensuring Sustainable Growth through Product Optimisation

• Define and track key performance indicators (KPIs) related to platform performance, scalability, and operational efficiency to ensure sustainable growth
• Analyse platform performance data and identify bottlenecks or areas for optimisation to improve efficiency and reduce operational costs
• Drive initiatives to enhance the maintainability, observability, and resilience of the PAY Core platform, contributing to long-term sustainability

Technical Leadership and Collaboration

• Serve as a technical product leader, deeply understanding the underlying architecture of the PAY Core platform and effectively communicating technical requirements to engineering teams
• Collaborate closely with engineering architects and development teams to ensure alignment between the product roadmap and technical feasibility, driving the development of scalable and robust solutions
• Provide technical guidance and support to cross-functional teams on matters related to the PAY Core platform and its integration with other systems

What we are looking for

• Result-oriented with at least 7 years of progressive experience in product management, with a significant portion focused on building and scaling complex platforms, ideally within the financial services or payments industry
• Strong academic background in a technical field such as Computer Science, Software Engineering, or a related discipline. Advanced degree preferred
• An individual with a strong hands-on engineering background and a deep passion for building and scaling great products and want to transition to product management
• Deep understanding of modern software architectures, distributed systems, and cloud technologies
• Proven ability to engage in technical discussions with engineering teams and understand the implications of architectural decisions on scalability and performance
• Demonstrated track record of successfully delivering products that have achieved significant scale and operational efficiency improvements
• Exceptional analytical and problem-solving skills with a strong ability to identify bottlenecks, inefficiencies, and opportunities for process optimization within complex systems
• Detail-oriented with a passion for leveraging data and technology to drive improvements in operational performance and scalability
• Proven ability to define and drive product initiatives focused on improving platform scalability, reliability, and operational efficiency
• Deep familiarity with Agile/Lean product development methodologies (Scrum or Kanban) and a strong understanding of how to apply these principles to deliver scalable and efficient solutions
• Excellent verbal and written English skills are critical to craft clear technical requirements, design documentation, and effectively communicate complex technical information to diverse stakeholders

Sound like you? Apply now