Retail Supervisor

7 days ago

Orchard, Singapore Revamp Hair (S) Pte Ltd Full time $45,000 - $65,000 per year
Key Responsibilities
  • Drive sales together with team to meet or exceed sales targets, goals & objectives and contribute to the overall store performance.
  • Monitor Individual and team sales KPIs
  • Lead and motivate team to give their utmost performance sales & service and establish a long-lasting trusted relationship with customers.

Main Responsibilities

  • Oversee daily store operations, ensuring a seamless and elevated customer experience aligned with company's service standards.
  • Maintain deep product knowledge, brand heritage, and ongoing promotions to effectively support sales and customer engagement.
  • Uphold high standards of customer service across the team, fostering a welcoming and professional atmosphere for all customers.
  • Handle customer inquiries, feedback and resolve any issues promptly, professionally and effectively.
  • Provide professional advice and promote treatments & products according to customer needs.
  • Ensure transactions are processed accurately, efficiently, and with discretion, reflecting the brand's premium positioning.
  • Maintain store presentation, including replenishment of merchandise, cleanliness of fixtures, and proper pricing display.
  • Ensure all visual merchandising and point-of-sale materials are up to date and in line with brand guidelines.
  • Assist in inventory management, stock replenishment, and loss prevention
  • Create and manage team schedules to optimise store coverage and productivity.
  • Ensure the team is up to date & well versed in their product knowledge
  • Ensure the team maintains the utmost professional conduct and grooming standards
  • Assist the Training Manager in coaching the team with new launches of treatments and products
  • Assist in consumer events and sales initiatives

Requirements

  • A minimum Diploma in Retail/Business Management
  • At least 2 years of retail supervisory experience and background in beauty products
  • Proven track record of achieving sales target and ability to increase sales and profitability; turnaround
  • Excellent communication skills and sensitive to customers' needs and pay attention to details
  • Strong sense of responsibility and urgency
  • Good team player & self-motivated with the ability to motivate and lead a team of people
  • Strong sense of customer service
  • Outgoing and Confident with high sense of responsibility and high level of business ethics and integrity
  • Ability to solve problems and make effective decisions
  • Ability to work under pressure in a fast pace working environment and adapt to challenging situations
  • Proficiency in using management software and Microsoft Office Suite
  • Able to commit to retail hours and working on weekends and public holidays

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