IT Field Support Engineer

2 weeks ago

Singapore TALENTSIS PTE. LTD. Full time $80,000 - $120,000 per year

We are seeking a proactive and technically skilled IT Field Support Engineer to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.

Key Responsibilities
  • Provide on-site support for hardware and software setup, configuration, and troubleshooting
  • Set up and configure new machines, ensuring integration with existing systems
  • Perform asset transfers, device conversions, and initial system setups
  • Harden, patch, test, and troubleshoot standalone desktops and laptops
  • Install and support printers, scanners, and peripheral devices
  • Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites
  • Deliver Level 1 network support to minimize downtime
  • Manage IT service tickets via ITSM tools, ensuring SLA compliance
  • Maintain hardware and software inventory using in-house systems
  • Support third-party applications such as Microsoft Office, Adobe, and Google Workspace
  • Collaborate with Group IT teams (Security, Server, Network) for operational alignment
  • Respond to security incidents and assist in IT infrastructure projects and deployments
Requirements
  • Proficiency in Windows OS ; exposure to macOS and Linux is a plus
  • Familiarity with productivity tools (Microsoft Office, Google Workspace)
  • Strong knowledge of IT hardware components and troubleshooting
  • Experience with Active Directory and user account administration
  • Hands-on experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
  • Proficient with remote support tools (e.g., Bomgar) and virtual meeting platforms (Teams, Zoom, Webex)
  • Working knowledge of ServiceNow or similar ITSM tools
  • ITIL Foundation certification preferred
  • Excellent communication skills and ability to work independently
  • Detail-oriented with a strong commitment to service excellence

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to for immediate processing.

Only shortlisted candidates will be notified.

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