Customer Service Officer(Transportation)

1 week ago

Singapore SBS Logistics Singapore Full time $4,000 - $6,000 per year

**Roles and Responsibilities
**Job Purpose**:
We are looking for a responsible Traffic Coordinator to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.
- Handling all incoming and outgoing shipments
- Handling LCL documentation
- Monitor vessel schedule via PSA PortNet, SATS or SIA
- Ensure all customers' standard operating procedures are followed and updated
- Liaison work with drivers, customers, external vendors and etc
- Manage all customer enquiries
- Resolve operational issues encountered
- Plan, arrange and monitor the deliveries and shipments of the loose cargo
- Identify any risk factors that may impact efficiency and safety during transport execution
- Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation
- Review daily transport operational activities and ensure all delivery activities are carried out within schedule in a very efficient and cost-effective manner
- Schedule vehicles for routine servicing / repairs / LTA inspection
- Meet compliance at all times
- Perform any ad-hoc tasks/projects as assigned
**Requirements**:
- Minimum 1 year experience in Customer Service (Transportation Industry)
- Familiar with PSA PortNet, SATS or SIA
- Minimum 2 years' experience in Logistics & Supply Chain (Transportation industry preferred)
- Strong communication, presentation and customer service skills
- Reasonable knowledge of Singapore roads, yard and port operations
- Ability to perform under a fast-paced and performance driven environment
- Able to work independently with pro-active attitude
- Ability to communicate with one other languages a plus
- Good communication and customer service skills

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