Customer Quality Assurance Engineer

17 hours ago

Woodlands, Singapore Private Advertiser Full time $60,000 - $120,000 per year

Responsibility

1.  Customer Complaint Management:

  • Handle customer complaints, feedback, and ensure prompt responses.
  • Maintain positive and effective communication with customers to address and resolve issues.

2.  Problem Solving and Reporting:

  • Analyze customer claims and lead problem-solving (8D) teams within the factory.
  • Prepare and submit comprehensive 8D reports to customers.

3.  Customer Relations:

  • Represent the company in all customer interactions and assume accountability for customer satisfaction.
  • Conduct regular visits to customers to maintain strong relationships and establish effective feedback channels.

4.  Quality Monitoring and Feedback:

  • Monitor the quality performance of customer products, including after-sales performance.
  • Perform statistical analyses on quality issues and provide feedback for operational improvements.

5.  Change Management:

  • Coordinate with customers on drawings and specification changes, ensuring alignment and proper implementation.

6.  Collaborative Problem Solving:

  • Work with other company plants to resolve cross-functional quality issues when needed.

7.  Quality Control Oversight:

  • Monitor and control the quality control functions within production to maintain high standards.

8.  Management System Implementation:

  • Implement and sustain ISO 9001 and IATF 16949 Quality Management Systems within the company.

9.  Environmental, Health, and Safety (EHS):

  • Ensure compliance with ISO 14001 and ISO 45001 standards, including adherence to EHS policies, procedures, and guidelines.

10.  Internal Auditing:

  • Conduct internal audits based on ISO 9001, IATF 16949, ISO 14001, and ISO 45001 standards.

Qualifications and Skills:

  1. Education:

  2. Bachelor's degree or higher in a relevant field.

  3. Experience:

  4. Over 3 years of experience in handling customer complaints, with proven success in resolving issues effectively.

  5. Technical Skills:

  6. Proficient in quality control methodologies and tools, including 8D process, Ishikawa (fishbone diagram), FMEA, and SPC.

  7. Familiarity with quality systems and auditing, with hands-on experience in ISO 9001, IATF 16949, ISO 14001 and ISO 45001.

  8. Industry Knowledge:

  9. Knowledge of automotive applications is preferred.

  10. Problem Solving & Risk Management:

  11. Strong problem-solving skills with expertise in risk assessment and mitigation.

  12. Language Proficiency:

  13. Working proficiency in English and Chinese, both written and verbal.

  14. Soft Skills:

  15. Exceptional organizational and communication abilities.

Ability to work independently and manage stress effectively

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