Operational Resilience Lead, Global Banking APAC

JOB DESCRIPTION

Join our Global Banking (GB) Operational Resiliency team, who is responsible for the timely and effective management and communication of technology incidents that may disrupt normal operations for our employees or delivery of services to our clients. As a Lead in the Global Banking Operational Resiliency team, you will lead the team in covering regional business resiliency planning for GB's sites and staff, ensuring the organization is prepared and able to operate through disruption.

We are looking for an accomplished Executive Director to lead this function, based in Singapore. Reporting to the Global Head, you will manage a team of incident managers and resiliency professionals, as well as providing oversight to business resiliency across APAC. The direct management for this role is based in EMEA, with additional accountability to function leads in NA, so the individual selected for the role requires the ability to think and act independently in the interests of the wider organization. We require you to deliver strategic leadership, cross-regional coordination, and operational excellence. You will also support client service management, especially in rolling out external client communication capabilities

Job Responsibilities

• Define and execute the vision for Global Banking operational resilience across APAC, aligning with the ongoing expansion of Global Banking in the region.
• Serve as the executive point of contact for resiliency communications in APAC, ensuring accurate and positive representation of the function, especially during high-pressure situations.
• Act as a senior advisor to APAC Global Banking leadership on resiliency and incident management, facilitating effective client engagement.
• Oversee the identification, prioritization, and resolution of Global Banking -owned technology incidents, collaborating with Global Banking Tech to ensure effective incident management.
• Drive root cause analysis and continuous improvement initiatives to enhance incident response.
• Partner with senior client service leaders to enhance the client experience during disruptions, providing actionable communication to coverage teams.
• Support the launch and adoption of innovative client incident communication strategies, particularly in APAC, which often leads in incident response.
• Promote client-centric resiliency practices across the organization, influencing behaviors and acting as a thought leader.
• Provide regional oversight for business resiliency planning, execution and governance.
• Ensure readiness for major incidents and compliance with regulatory requirements.
• Lead and develop a team of incident management and resiliency professionals, fostering a culture of accountability and continuous improvement.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in Business Management, Science and/or related fields
• Formal training or certification and /or 7+ years of experience in troubleshooting, resolving, and communicating incidents in a complex operating environment
• Strong written and verbal communication skills, with the ability to simplify complex information under time constraints
• Demonstrated experience in incident management and/or business resilience at the executive leadership level
• Proven ability to lead diverse teams and drive strategic initiatives

Preferred Qualifications, Capabilities, and Skills

• Experience managing applications or infrastructure in large-scale technology environments, both on-premises and in public cloud settings
• Familiarity with processes in the scope of the Information Technology Infrastructure Library (ITIL) framework is preferred
• Knowledge of APAC regulatory environments and global resiliency frameworks is preferred

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.