Associate Engineer, Data Centre

2 days ago

West Region, Singapore Singapore Telecommunications Limited Full time $80,000 - $120,000 per year

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams

Make an Impact by

DC Centralized Network Operations Management

  • Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
  • Customer Request fulfilment and system management such as Electronic Visitation Management System
  • Perform benchmarking on the system performance between all DCs and present to management.
  • Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
  • To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists' team for resolutions if data collected not accurate.
  • Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
  • Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
  • Must be very sound with all system MOP/SOP to provide system recovery solutions.

DC Facilities Management

  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
  • Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
  • Update and maintain all DC related documentation, including reports generation where needed
  • Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
  • Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

  • Manage Incidents and Closure, including Root Cause Analysis on incidents
  • Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
  • Liaise with internal and external customers and ensure that customers' contractual service level agreements are met
  • Perform other duties such as access clearance, and participate in projects as required

Skills for Success

  • Diploma in Engineering / IT with at least 2 years of experience in DC Operations
  • Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
  • Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification
  • Team player who is also able to perform independently
  • Able to multi-task and work under pressure
  • Well organized and able to reschedule priorities as circumstances change
  • Good communication skills (both verbal & written)
  • Analytical with good problem-solving skills
  • Positive attitude and Proactive

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