Visitor Management Agent

Highlights:

• Rotating Day Shift (7am - 230pm, 11am - 7pm, 230pm - 10pm)
• 5W1O, Rostered
• Including Weekends and Public Holidays

Job Scope

• Provide good customer service including registration, providing directions, handling general enquiries, crowd control, managing gantry access and exit, register and issue entry passes
• Ensure smooth operations that are carried out according to the policies, procedures and guidelines
• Manage resources including manpower, equipment and supplies in daily operations, appoint Liaison Officer to facilitate and manage matters arising between departments
• Handle and make decisions on escalated ground issues/feedback/complaints and perform service recovery
• Submit monthly reports and provide regular feedback to Supervisor on staff performance and discipline matters
• Perform any other duties pertaining to operations

Job Requirements

• Prior customer service experience
• MUST be comfortable with rotating shifts
• MUST be able to commit Weekends and Public Holidays
• Able to work in a hospital environment
• Basic PC Skills

We regret that only shortlisted candidates will be notified. Thank you.

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EA Personnel Name: Jevelyn Ong Yi Wen

EA Personnel No: R2095790

EA License No: 11C3955