Customer Service Officer

1 week ago

Singapore COGENT HOLDINGS PTE. LTD. Full time $28,000 - $42,000 per year

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time on-site role for a Customer Service Officer in SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for day-to-day tasks such as shipping documentation, customer service, and order processing.

Responsibilities

  • Actively engage with customers to resolve feedback to ensure high level of satisfaction
  • Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties
  • Liaise with internal departments, vendors and third parties to process order requests from customers
  • Maintain all shipping and tracking records of customer inventory and movement accurately using customer's system and WMS
  • Generate, maintain and submit a variety of reports periodically or as and when required
  • Attend to customers' requests to ensure customer satisfaction and retention
  • Any other duties and responsibilities assigned from time to time

Qualifications

  • Diploma or Higher Nitec in logistics and supply chain management, or equivalent qualifications preferred
  • Excellent communication and customer service skills
  • Knowledge of warehouse management systems software is an advantage
  • Ability to work in a team environment and independent
  • Attention to detail and ability to multitask
  • Knowledge and experience in shipping, logistics, and warehousing operations is an advantage
  • Able to perform overtime when necessary

Other Information

  • Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am pm
  • Lunch subsidies
  • Medical, dental & insurance benefits
  • 2-way company transport provided at Jurong East
  • In-house gym

Job Types: Full-time, Permanent

Pay: $2, $2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Experience:

  • Logistics: 1 year (Required)
  • Warehouse management system: 1 year (Required)

Work Location: In person

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