National Mental Health Helpline Counsellor

6 days ago

Sengkang, Singapore Institute of Mental Health Full time $40,000 - $60,000 per year

Company description:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Job description:

Position: National Mental Health Helpline Counsellor

Job Description:

To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.

Job Responsibilities:

· Handle enquiries via phone and webchat

· Offer mental health information and resources based on callers' needs

· Triage and identify callers at risk and/ or refer callers to relevant resources

· Provide brief intervention as required

· Handle distress calls

Requirements:

· Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing

· Preferably with 2 to 3 years of relevant working experience

· Entry Level Candidates with positive learning attitude may also apply

· Possess excellent interpersonal and communication skills

· Team player with a passion for patient-care and community support

· Able to work on 24/7 rotating shifts (including weekends and PH)

· Work Location: Tampines

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