VP/AVP, End User Collaborative Service

2 weeks ago

Singapore DBS Bank Limited Full time $90,000 - $120,000 per year

The Role:

Reporting to the End User Collaborative Service - Operations lead. Responsible to provide support for O365 and mobility service. The team will be involved in the support comprehensive testing of new products and roll-out preparation. This individual will manage a team in support of the administration and support of the solutions. Will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services

Responsibilities:


• Responsible for implementing change to collaborative service


• Responsible for performance monitoring, troubleshooting, and tuning for collaborative service


• Provide on-going operations support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities.

  • Scripting and automations
  • Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis.
  • Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues
  • Develop policies, processes and procedures.
  • Create and execute communication plans for end users

Requirements:


• Bachelor's degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.


• Minimum 5 years of Microsoft Infrastructure deployment and support experience

o Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN o Cloud computing services such as Office 365 and Google Apps. o Technical knowledge on Windows server 2012, 2016, VMs and DNS o Experience in user endpoint management technology preferably Microsoft Intune solution

  • Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users.
  • Strength in PowerShell scripting / automation


• E xcellent analytical, management and planning skills

  • Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems.


• Certified Microsoft Technology specialist


• Able to work independently and as a team


• English speaking and good communication skills.


• Other added experience and knowledge

  • Familiarity with use of Agile methodology

  • Project Management experience

  • Experience in working in banking environment is a plus

  • Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.

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