VP/AVP, End User Collaborative Service

4 days ago

Singapore DBS Bank Full time
VP/AVP, End User Collaborative Service (Ops), Future Ready Technology, Group Technology

Role overview: This role reports to the End User Collaborative Service – Operations lead. You will provide support for Office 365 (O365) and mobility services, contribute to testing of new products and roll-out preparation, and manage a team supporting the administration and operations of the solutions. The role includes overlap with Active Directory, O365 services, and Intune infrastructure with a primary focus on managing Office 365 services.

Responsibilities
  • Implement changes to the End User Collaborative Service.
  • Monitor performance, troubleshoot, and tune the collaborative service.
  • Provide ongoing operations support including OS releases, upgrades, service pack installations, bug fixes, security updates, and system change activities.
  • Develop scripting and automation to improve operations.
  • Create and maintain system documentation for domain technologies, including installation, configurations, and root-cause analysis.
  • Collaborate with other IT teams (networking, security, data center operations) to engineer, and resolve issues.
  • Develop policies, processes, and procedures.
  • Create and execute communication plans for end users.
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or Engineering (or equivalent combination of education and experience).
  • Minimum 5 years of Microsoft infrastructure deployment and support experience.
  • Experience with Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN.
  • Cloud computing experience with Office 365 and Google Apps.
  • Technical knowledge of Windows Server 2012/2016, VMs, and DNS.
  • Experience with Microsoft Intune or other endpoint management solutions.
  • Experience researching emerging technologies and applying them to business, including thorough testing before deployment.
  • PowerShell scripting and automation skills.
  • Strong analytical, management, and planning abilities.
  • Knowledge of program and project management methodologies; proven IT project delivery; problem-solving skills; creative process improvements.
  • Microsoft Certified Technology Specialist or equivalent certification.
  • Ability to work independently and as part of a team.
  • English language proficiency and strong communication skills.
  • Familiarity with Agile methodologies; project management experience; experience in banking environment is a plus.
  • Excellent verbal and written communication across technical and non-technical stakeholders.
Location and Job Details
  • Primary Location: Singapore
  • Job: Technology
  • Job Posting: Jun 6, 2025, 9:08:40 AM
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Banking, Financial Services, and Investment Banking

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