VP/AVP, End User Collaborative Service

VP/AVP, End User Collaborative Service (Ops), Future Ready Technology, Group Technology Role overview: This role reports to the End User Collaborative Service – Operations lead. You will provide support for Office 365 (O365) and mobility services, contribute to testing of new products and roll-out preparation, and manage a team supporting the administration and operations of the solutions. The role includes overlap with Active Directory, O365 services, and Intune infrastructure with a primary focus on managing Office 365 services. Responsibilities Implement changes to the End User Collaborative Service. Monitor performance, troubleshoot, and tune the collaborative service. Provide ongoing operations support including OS releases, upgrades, service pack installations, bug fixes, security updates, and system change activities. Develop scripting and automation to improve operations. Create and maintain system documentation for domain technologies, including installation, configurations, and root-cause analysis. Collaborate with other IT teams (networking, security, data center operations) to engineer, and resolve issues. Develop policies, processes, and procedures. Create and execute communication plans for end users. Requirements Bachelor’s degree in Computer Science, Information Systems, or Engineering (or equivalent combination of education and experience). Minimum 5 years of Microsoft infrastructure deployment and support experience. Experience with Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN. Cloud computing experience with Office 365 and Google Apps. Technical knowledge of Windows Server 2012/2016, VMs, and DNS. Experience with Microsoft Intune or other endpoint management solutions. Experience researching emerging technologies and applying them to business, including thorough testing before deployment. PowerShell scripting and automation skills. Strong analytical, management, and planning abilities. Knowledge of program and project management methodologies; proven IT project delivery; problem-solving skills; creative process improvements. Microsoft Certified Technology Specialist or equivalent certification. Ability to work independently and as part of a team. English language proficiency and strong communication skills. Familiarity with Agile methodologies; project management experience; experience in banking environment is a plus. Excellent verbal and written communication across technical and non-technical stakeholders. Location and Job Details Primary Location: Singapore Job: Technology Job Posting: Jun 6, 2025, 9:08:40 AM Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at DBS