Director of Cloud Services | 13000

2 weeks ago

Central Community Development Council, Singapore TG Singapore Full time $120,000 - $360,000 per year

Responsibilities:

Service Delivery Management:

  • Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services.
  • Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
  • Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
  • Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients.
  • Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.

Team Leadership:

  • Build, mentor, and motivate high-performing service delivery teams.
  • Provide guidance, coaching, and development opportunities to team members.
  • Foster a culture of collaboration, accountability, and continuous improvement.

Technical Expertise:

  • Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure.
  • Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.
  • Stay abreast of relevant certifications and training to maintain a high level of technical competency.

Client Relationship Management:

  • Build and maintain strong relationships with key client stakeholders.
  • Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.
  • Proactively address client concerns and escalations, ensuring timely and effective resolution.

Financial Management:

  • Contribute to the development and management of service delivery budgets.
  • Monitor and control costs, identifying opportunities for optimization.
  • Track and report on key performance indicators (KPIs) related to service delivery.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
  • 10+ years of progressive experience in
    IT service delivery
    , with at least
    5+ years in a leadership role.
  • Proven track record of successfully delivering application maintenance, cloud, and on-premises infrastructure services to public and private sector clients.
  • Experience managing large, complex IT environments.
  • Experience with
    ITIL framework
    and best practices.

Certifications:

  • ITIL v4 Foundation (required)
  • ITIL v4 Managing Professional (preferred)
  • Cloud certifications (AWS, Azure, GCP) are highly desirable
  • Project Management certifications (PMP) are a plus

Skills:

  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to work effectively in a fast-paced, demanding environment.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong understanding of IT security best practices.

Additional Desirable Qualifications:

  • Experience with Agile methodologies
  • Experience with DevOps practices
  • Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST)

Apply, please kindly email your updated resume to

.

Only shortlisted applicants will be notified.

APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R

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