Business Operations Analyst

Business Operations Analyst

Department:      Head of Operations

Reporting to:     Business Operations

About CMC Markets:

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.

Why you'll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team. Team: You'll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: parties, dinners, networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

ROLE AND RESPONSIBILITIES

• Oversee payment operations, daily bank reconciliations ensuring transactions are processed efficiently, accurately and in accordance with regulatory requirements.
• Support trust banking operations, working closely with Finance to maintain account integrity.
• Take ownership of payment function transfers, ensuring seamless handovers and continuity in operations.
• Assist in fraud investigations, providing documentation and support to mitigate financial risks.
• Coordinate remediation and resolution steps with the business for issues and incidents impacting the trading platform(s) inclusive of platform outages and associated impact on client orders and trades. Remediation may involve working with various teams, both on the technical side as well as client facing so that issues are efficiently investigated, triaged, communicated, and resolved in a timely manner.
• Provide trading operations support, including but not limited to handling internal service requests, operational requests, and partner agreements.
• Maintain oversight of operational risks and escalate any critical issues to management.
• Take ownership of client trade debtors through completion of various daily reports and liaise with internal teams for escalation in a timely manner.
• Support in investigation of trade related, debt-related and liquidation issues, collaborating with relevant teams to determine root causes as required.
• Responsible for distribution of incident communication to the business for system incidents and outages.
• Provide second line support to the in-house trading platform including managing escalation from Client Services teams. Escalation also involves recording issues and incidents in the internal ITSM system (JIRA) and effectively working with technology teams to communicate issues.
• Assist in testing of system changes across trading systems as required as new changes or bug fixes are deployed.
• Liaise with external vendors as appropriate to escalate problems (e.g. BNP, IRESS, FNZ, Morgan Stanley, Morningstar, Bloomberg, Paxos)
• Contribute to plans for expansion, automation, and improvements in usage of these systems. This may involve some business analysis work and helping to document requirements for changes as and when the business requires this.

KEY SKILLS AND EXPERIENCE

• Demonstrated troubleshooting, problem solving and critical thinking skills
• Excellent communication skills both written and oral including being able to tailor communication to the appropriate audience (e.g. technical vs non-technical)
• Numerical proficiency is essential in this role
• Motivated individual that demonstrates attention to detail, self-autonomy and a natural sense of urgency in all work undertaken.
• Strong understanding and interest in equity markets.
• Minimum 2-year experience in an operations or application support role preferably within Stockbroking however broader Financial Services will be considered.
• Intermediate experience with Microsoft Excel. Basic knowledge of formulas, vlookups and pivot tables are essential
• Desirable System Experience:
  • GBST Shares
  • GBST DCA
  • Salesforce
  • JIRA

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.