Banking Back-End Operations Officer

3 days ago


Singapore D L Resources Pte Ltd Full time $60,000 - $80,000 per year

What We Are Looking For (Banking Sector Client):

- Work Location @ Tampines

- Non-Customer Facing Role/Back-End Operations Transaction Processing

- Annual Bonuses Based On Work Performance

Interested Candidates Please Apply Directly or Reach Out To Our Recruiters
(Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

Job Description:

  • Process customers' requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

  • Complete all requests with accuracy and within the agreed Service Level Agreement

  • Manage and resolve customers' and business units' feedback/complaints and queries promptly

  • Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team

  • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:



• Diploma/Degree Holder



• Preferably 1 - 2 years of relevant banking experience.



• Able to multi-task and cope with change and diversity in a fast-paced environment



• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues



• Meticulous with an eye for details and quality mindset



• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations



• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint



• Team player, self-motivated and resourceful



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