Trainee Technology Specialist

Trainee Technology Specialist

Tekkie Help Pte Ltd is hiring a Trainee Technology Specialist to join our hands-on workshop and field team. You'll repair, upgrade and deliver customer equipment, learn on the job by shadowing senior specialists, and provide friendly, professional support to residential and small-business clients across Singapore. This is an entry level position with growth opportunities within the organization.

Key responsibilities

• Provide desktop support for Windows and macOS; diagnose, repair and upgrade hardware.
• Convert analogue media to digital, consolidate photo libraries and remove duplicates.
• Set up and optimize Wi-Fi networks; configure DNS and VPN for client access.
• Troubleshoot and configure printers and peripherals.
• Purchase and manage stock; record and bill all work accurately in ServiceM8.
• Deliver and collect equipment; maintain tidy, safe customer sites and return equipment in excellent condition.
• Shadow senior specialists, undertake self-directed learning and assist colleagues as needed.

Skills and attributes

• Basic to intermediate technical knowledge of PCs and Macs.
• Comfortable with hardware repairs, diagnostics and replacements.
• Willingness to learn networking, VPN/DNS and printer troubleshooting.
• Strong customer service skills and respectful behaviour in customers' homes.
• Attention to detail for record keeping, billing and stock control.
• Reliable, punctual and able to work flexibly to meet customer demand.

Hours, pay and benefits

• Working week: 5 days out of 6 (Mon–Sat); typical hours 9:00–18:00 with a 60-minute lunch. Flexible scheduling by customer demand.
• Salary: SGD 2,500 per month
• Commission: Profit-share and sales commission.
• Overtime: occasional overtime and time off in lieu.
• Travel: Up to SGD 250/month reimbursed for authorized personal vehicle use (employee-insured), or travel reimbursed with receipts when using other transport.
• Medical reimbursement: Up to SGD 50 per visit; max SGD 300/year.
• Annual leave: 14 days per year plus statutory holidays; sick leave and other statutory entitlements apply.

Important policies

• Must comply with Singapore PDPA and handle customer data only for the scope of work; return or destroy data on termination.
• Responsible for company equipment and stock.
• Non-compete and client non-solicitation restrictions.
• One month's written notice required by either party to terminate (except in gross misconduct).

How we assess you

• Quarterly performance reviews and annual pay review.
• Ongoing feedback from senior technology team.

How to apply

• Paste your CV and a short cover note into an email to Include "Trainee Technology Specialist — Application" in the subject line.
• Applications reviewed on receipt; shortlisted candidates will be contacted for an interview.

About Tekkie Help

• Small, customer-focused repair and tech support team delivering in-home, small business and workshop services across Singapore. We prioritize professional workmanship, respect for customer homes and businesses, and on-the-job training for staff development.