Business Process Improvement Project Manager

3 days ago

Boon Keng, Singapore BRIDGEPOINT HEALTH PTE. LTD Full time $80,000 - $120,000 per year

Responsibilities:

  • Develop and execute well-structured work plans, facilitate project and governance meetings, and use Project Management, Lean, and system implementation tools/methodologies
  • Working with business leaders to develop process maps for current and improved processes.
  • Collaborate with Operations, HR and Finance teams to understand their needs and translate them into functional and technical requirement documents (FRD/TRD).
  • Analyze and mapping of workflows, identify inefficiencies, provide and recommend re-engineering opportunities. Develop optimized workflows and implement process improvements to enhance productivity and reduce operational costs.
  • Serve as a process optimization consultative advisor to key business leaders.
  • Help develop and execute a tool which will serve as a platform for centralized intake of all process opportunities.
  • Create and develop user guides, process documentation and training materials to ensure successful adoption and effective application and use of systems and processes.
  • Assist in the gathering and reporting of performance KPI metrics for business operations.
  • Delivering on process improvement projects across all identified projects that impact business lines.
  • Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints).
  • Monitoring, tracking and reporting status of initiatives.
  • Work with the businesses and Finance to track the impact of projects.
  • Execute all tasks with high-quality, timely delivery.

Requirements:

  • At least 8 years of experience with analysis (qualitative and quantitative)
  • At least 5 years of experience working with databases and manipulating data
  • At least 5 years experience in process re-engineering, system implementation and project management
  • Manage process improvement projects by following an established methodology and by employing project management skills/techniques
  • Lead or coach the implementation of process improvement solutions
  • This position requires a Bachelor's Degree in Business, Finance, or a related field

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