Raffles Corporate Solutions

2 weeks ago

Central Region, Singapore Raffles Medical Group Ltd Full time $28,000 - $42,000 per year

Responsibilities:

  • Responsible for day to day operation and perform follow up action with client when required
  • Provide accurate information to clients in relation to their entitlement
  • Address clients enquiries via email/mobile
  • Ability to handle incoming and outgoing all voice-based telecommunication within the panel
  • Close working relationship with Claims and Clinic Management and related teams to ensure seamless coordination of patient care
  • Prepare and compile monthly performance report and analyzing data for performance improvement
  • Adhere to all company policies, procedures and business ethics codes
  • Achieve positive customer experience
  • Keep up to date with experience, services and procedures in the organisation and department
  • Perform adhoc duties assigned by supervisor

Requirements:

  • ITE, Diploma in any discipline
  • Good to have at least 2 years of customer service/call centre experience
  • Polite, tactful and friendly
  • Open to work shifts (rotate between 8.30am to 6.30pm)
  • Good communication skills and takes initiative
  • Able to work well independently and in teams

**We regret that only shortlisted candidates will be notified and thank you for your interest in our company.

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