Desktop Support Engineer
5 days ago
Job Description
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Requirements
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Clear Spoken & Written English.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
Only shortlisted candidate(s) will be contacted.
Open to Local/Malaysian
Job Type: Contract
Contract length: 12 months
Pay: Up to $2,900.00 per month
Benefits:
- Professional development
Work Location: In person
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