Desktop Support Engineer

5 days ago


Singapore OPUS IT SERVICES SDN BHD Full time $29,400 - $34,800 per year

Job Description

  • Perform Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Requirements

  • Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Clear Spoken & Written English.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills

Only shortlisted candidate(s) will be contacted.

Open to Local/Malaysian

Job Type: Contract

Contract length: 12 months

Pay: Up to $2,900.00 per month

Benefits:

  • Professional development

Work Location: In person



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