TCM Clinic Receptionist
7 days ago
Job Description
We are seeking a friendly, organised, and service-oriented receptionist to join our Traditional Chinese Medicine (TCM) clinic. As the first point of contact, you will play a key role in creating a welcoming environment for patients and supporting smooth clinic operations.
Key Responsibilities
- Greet and assist patients warmly upon arrival
- Handle appointment bookings, rescheduling, and reminders (phone, WhatsApp, online)
- Answer phone and message enquiries with clarity and professionalism
- Manage daily front-desk operations and patient registration
- Collect payments and issue receipts using clinic system
- Maintain cleanliness and tidiness of the reception area
- Ensure patient confidentiality and uphold clinic standards
Requirements
- Able to converse in English and Mandarin
- Prior experience in customer service preferred
- Interest in TCM is a plus
- Comfortable using computer systems for bookings and payments
- Friendly, patient, and able to multitask in a fast-paced environment
- Willing to work on weekday evenings and Saturday
Work Schedule
- Tuesday to Friday: 10am – 8pm (1-hour lunch break)
- Saturday: 9am – 5pm
- Off days: Sunday and Monday
Job Types: Full-time, Part-time, Internship
Pay: $2, $2,800.00 per month
Work Location: In person
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