Cross Technology Managed Services Engineer

1 week ago

Singapore NTT SINGAPORE PTE. LTD. Full time $60,000 - $120,000 per year

Responsibilities:

  • Provide Level 2/3 IT network security operations support

  • Respond to incident calls and ensure the SLA to our clients is met

  • Perform changes to the network in-line with the organization's Change Management processes

  • Ensure compliance to policies, processes and standards, both internal and clients' organization

  • Prepare network analysis reports, including findings with analysis

  • Participate in regular operations review meetings, including operational issues, tickets review etc

  • Participate in projects/activities to support improvement initiatives

  • Conduct proper handover from the project team to operations after commissioning of projects.

  • Conduct internal training and/or knowledge transfer to team.

  • Update operations documentation (technical, CMDB, etc).

Requirements:

  • At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)

  • Diploma or Degree in Engineering, IT or its related field.

  • Minimum Cisco CCNP certification

  • In-depth knowledge of network routing and switching technologies and protocols

  • Knowledge of network security, load balancing and optimization technologies

  • Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.

  • Ability to work in a multi-cultural team

  • Good communication skills both written and verbal.

  • Ability to prioritise work & multitask

  • Analytical and possess good troubleshooting skills.

  • Willing to work in extended hours and perform standby duty after office hour

  • Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

Network & Security - CyberArk, Solarwinds , Splunk , RSA , Tenable , Trend Micro , Generic , F5

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