Operations Executive
5 days ago
The Operations Executive is responsible for managing and overseeing all day-to-day operational activities, ensuring that every project is completed efficiently, safely, and on time. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to handle customers professionally and manage multiple projects under pressure.
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Key Responsibilities:
1. Customer & Site Management
• Serve as the main liaison between clients and the company throughout the project.
• Provide excellent customer service, maintaining professionalism and responsiveness at all times.
• Handle client feedback, site issues, and ensure customer satisfaction upon project completion.
2. Project Coordination & Scheduling
• Plan, create, and update daily project schedules for all ongoing and upcoming sites.
• Coordinate manpower allocation efficiently to achieve the shortest completion time with available resources.
• Ensure workers follow project timelines or complete works ahead of schedule.
• Submit daily progress updates to the Managing Director.
3. Materials & Procurement Coordination
• Conduct materials calculation for each project based on scope and submit requirements to Admin for procurement.
• Track delivery and usage of materials to ensure proper planning and minimal wastage.
• Work closely with the Admin and Procurement departments to ensure smooth material flow to site.
4. Site Supervision & Quality Control
• Carry out daily site supervision to ensure workmanship, cleanliness, and safety compliance.
• Inspect works for quality assurance and ensure standards meet company and client expectations.
• Address on-site issues promptly and ensure corrective actions are taken without delay.
5. Troubleshooting & Problem Solving
• Handle on-site challenges effectively through strong analytical and troubleshooting skills.
• Anticipate potential delays or problems and make swift, practical decisions to maintain progress.
• Coordinate with Sales, Admin, and Management to resolve operational bottlenecks.
6. Reporting & Administrative Duties
• Maintain accurate records of daily work progress, manpower allocation, and site documentation.
• Prepare weekly progress reports and improvement recommendations for management review.
• Support the MD in operational planning, follow-ups, and any ad-hoc duties assigned.
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Requirements:
• Minimum Diploma or relevant experience in Operations, Construction, or Project Management.
• Must possess a valid Class 3 driving licence and own a motorbike for work.
(Transport allowance will be provided.)
• 6-day work week (Monday to Saturday, 9:00 AM – 6:00 PM)
• Sunday OT may be required depending on project schedule.
• Proficient in Microsoft Word and Excel for daily reporting, scheduling, and documentation.
• Strong customer handling, interpersonal, and communication skills.
• Fluent in English; proficiency in Mandarin and Malay is a bonus.
• Excellent problem-solving and troubleshooting abilities.
• Highly organized, able to multi-task, and capable of working well under pressure.
• Positive working attitude and keen to learn and grow with the company.
• Malaysians are welcome to apply.
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Additional Information:
• Transport allowance provided (for use of personal motorbike).
• Training and mentorship will be provided.
• Career progression opportunities based on performance and initiative.
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