L3 Application Support Lead

7 days ago

Singapore The GMP Group Full time $120,000 - $180,000 per year


Responsibilities

  • Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
  • Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
  • Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
  • Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
  • Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
  • Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Qualifications

  • Bachelors degree in computer science or information technology, or a related field
  • Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
  • Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
  • Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus
  • Proactive and well-versed in incident management, problem resolution, and production support best practices
  • Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.

For more information, please visit to and search for Job Reference: RY696536

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.


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