L3 Operations Support

1 hour ago

Singapore Pan Asia Group Resources Full time

Role: L3 Operations Support

**Job Description**:
**1. Configuration Management**

a. Support Application Build and perform deployment

c. Support and contribute to Application server and Webserver Performance Tuning

d. Support Application/Web Server Security and Application security configuration

g. Service start / stop

h. Configuration of JMS, Topic, Queue & Listener Port.

i. Decommission of services

k. Initial troubleshooting for Application not Responding, deployment failures, basic WebLogic/WebSphere/webserver issues & escalate to L3 for further analysis.

**2. System Monitoring**

a. Monitoring is expected across multiple platforms (as an example (App-Dynamics, ITRS, ITM, K20, SMD, SPLUNK etc.) this is not an exhaustive list

b. Work in with Integration team to setup and support monitoring tools

c. Perform periodic health check and business readiness checks of the Production and Non-Production environments.

**3. Deployment Management**

a. Support Application Deployment using manual / Automated (CICD) deployment

b. RLM/U-Deploy Jobs creation and deployments

c. Input file creation for SSD deployment

**4. Patch Management**

a. Upgrade/ I-Fix/ Patching Middleware components (VTM, GEM etc.) within the timeline

b. Install and upgrade JDK, SSO packages

**5. Continuity management**

a. Build initial playbooks for identified recovery scenarios

b. Schedule and facilitate regular recovery testing within the CTI COB testing requirements

c. Drive automation of service recovery procedures

d. Asset and Configuration management

e. Develop initial end to end documentation of in-scope services

**6. BCM/FIM management and remediation**

a. Inventory and reconciliation in Citi systems.

b. Compliant to BCM and FIM requirements

c. Remediation of BCM and FIM exceptions within the timeline

**7. ITIL Management**

a. Middleware component configuration

b. Interact with Development Team, Subject Matter Experts & other groups to report findings and suggestions.

c. Participate in Development calls to understand new releases and initiatives.

d. Weekly /Monthly reports and MOR

e. Activity Signoff mails from Application team

f. Centralized tracking of SSL certs and renewal

g. Incident management including root cause analysis.

h. Raising Cases and provide logs/basic information to vendor for Middleware issues

i. Scripting

j. Management Meetings

**8. Incident and problem management**

a. Receive escalation from L2

b. Create and track problem records with Problem management and close out within SLA

c. Lead thorough root cause analysis and facilitate engagement from all L3 teams
- d. Review of all major tickets to determine areas of efficiencies and improvements

**Salary**: $1,705.49 - $10,427.23 per month

Schedule:

- Day shift

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