Senior/Assistant Senior Social Worker

Roles and Responsibilities

1.     Developing and Implementing Clinical Excellence across MWS Family Services:

• Collaborate with the Family Services core team to establish and implement standardized clinical protocols, processes, and practice standards across MWS Family Services.
• Design and operationalize a unified clinical practice framework that guides assessment, intervention, supervision, and documentation across services.
• Provide clinical input to guide key procedures such as incident reporting, risk assessments, safety planning, case management, closures, case recordings, and programme guidelines.
• Develop roadmaps and growth plans to support staff development and career progression.

2.     Clinical & Service Excellence

• Lead Clinical Reviews and provide clinical input on complex and high-risk cases.
• Facilitate triangle consults as a senior clinician in crisis scenarios, offering stabilizing insight and strategic direction.
• Provide ad-hoc supervision across centres, tailored to staff and centre-specific needs.
• Conduct annual MSF Internal Quality Assurance (IQA) clinical audits.
• Support reviews of operational and clinical workflows to ensure alignment with evolving service standards.
• Establish and implement practice observation processes to support reflective learning and quality assurance.

3.     Team Management & Professional Development

• Design and deliver induction programs, specialization tracks, and advanced clinical pathways for FS staff.
• Develop a tiered competency framework aligned with appraisal criteria and career progression goals.
• Facilitate platforms for training, skill-sharing, and practice circles to enhance clinical depth and interdisciplinary collaboration.
• Participate in centre-based clinical consults to support integrated best practices across the Family Services ecosystem.

4.     Developing Group Work Programmes

• Engage in ad-hoc consultations with centres to integrate best practices and ensure alignment with broader service goals.
• Contribute to the development of manuals and documentation for group work processes.
• Strengthen group work practices by producing psychoeducational materials, clinical insights and program outcomes.
• Oversee training for groupwork facilitators, ensuring fidelity to therapeutic models and responsiveness to member needs.
• Embed sustainability through rigorous documentation, evaluation mechanisms, and succession planning.

5.     Contribute to Evaluation and Research

• Identify and lead research initiatives in priority areas such as trauma recovery, family violence, and community resilience.
• Participate in and conduct evaluation activities to assess programme effectiveness and inform continuous improvement.
• Translate findings into actionable practice guidelines and contribute to internal forums, external publications, and professional conferences.
• Champion a culture of inquiry, innovation, and evidence-informed practice across the FS network.

6.Perform other duties as assigned by the Lead Clinician.

Qualifications

• Minimum Bachelor's Degree in Social Work or Post Graduate Diploma in Social Work from an accredited institution, or a Degree in Counselling, Psychology, Social Work from an accredited institution, with at least 4 years of relevant experience in social work practice.
• Proficiency in documentation of protocols and processes is essential.
• Good analytical skills with a critical mindset.
• A team player who can also work independently.
• Able to multitask effectively.
• Experience in training, supervision, and clinical framework development is an advantage.
• Research background with experience in translating findings into practice is an advantage.

Core competencies

• Strong relational skills to effectively network and engage with colleagues, government agencies, and community partners, enhancing the organisation's standing for clients' benefit.
• Solid understanding of quality standards required for FSCs.
• Proficiency in engaging, assessing, intervening, and evaluating practice effectively.
• Ability to understand client groups, manage risks, and identify protective factors.
• Capacity to demonstrate reflective practice.
• Knowledge and application of the SASW Code of Professional Ethics and Code of Social Work Practice.
• Familiarity with systems, resources, and their availability to represent clients' needs effectively.
• Competence in identifying resources, addressing social gaps, and conducting relevant analyses.
• Cultural awareness and social sensitivity.
• Positive attitude with strong interpersonal and written communication skills.

Technical Competencies

• Competent in MS Office skills.

Leadership Competencies

• Able to lead and manage social workers and colleagues to achieve project outcomes.