Airport Operations Manager

2 days ago

East Region, Singapore SMARTE CARTE SINGAPORE PTE LTD Full time $60,000 - $120,000 per year

Operations Matters

  • Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
  • Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
  • Manage day-to-day deployment.
  • Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
  • Guide and coach staff to carry out their duties efficiently and effectively.
  • Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
  • Investigate reported incidents or accidents and implement new processes and control measures as needed.
  • Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

  • Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
  • Plan the monthly roster for TSO and TCO.
  • Manage attendance and overtime reports for payroll verification.
  • Conduct performance appraisals for all direct reports.
  • Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
  • Communicate policies, processes and important information to all direct reports.
  • Facilitate staff engagement and address grievances effectively.

Equipment and Training

  • Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

  • Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

  • Hold regular coaching sessions with direct reports to support their development.

Client Management

  • Respond to client service calls promptly during shift duty.
  • Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
  • Perform any other duties as assigned by management.

Periodic Duties:

  • Perform Operations Supervisor responsibilities when required.
  • Perform Terminal Management Centre (TMC) duties as needed.
  • Attend regular Ops meetings for performance reviews and business/operations updates.
  • Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

  • Degree in Science/Engineering from a recognized university preferred.
  • Minimum 3 years of managerial experience in airport terminal operations or operations management.
  • Familiarity with Changi Airport terminal operations is an added advantage.
  • Project Management skills are an added advantage.
  • Possess excellent interpersonal, communication and organizational skills.
  • Adaptable to change and a good team player.
  • Able to work on Shift Duty.
  • Proficient in Microsoft Office.
  • Able to obtain an Airport Pass (Airside).

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