Clinic Assistant

6 days ago

Central Region, Singapore BRIDGEPOINT HEALTH PTE. LTD Full time $35,000 - $45,000 per year

This role reports to the Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager of the practice. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient management and physician support. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

The Role

  • Ensure that the clinic is in working order prior to start of clinic shift.
  • Ensure that opening balance of petty cash is accurate and working order of POS systems.
  • Top up consumables in Doctor's/treatment room.
  • Register patients and checking of eligibility with government and corporate benefits.
  • Updating TPA benefits in CMS to ease post consult and payment process.
  • Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient.
  • Assist the clinician in minor procedures/Chaperoning.
  • Perform minor procedures (e.g. ECG) and taking of patient's vitals and to update in CMS.
  • Assist patients in making follow up appointments and scheduling of visits.
  • Washing of medical devices and equipment's and performing sterilization (autoclave).
  • Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system.
  • Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.
  • Replenishment of medications and consumables as required.
  • Closing of shift, including tallying of daily takings against payment mode.
  • Perform timely claims (e.g. HSG, CHAS, Medisave, TPA).
  • General housekeeping of the clinic.
  • Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails).
  • Follow up on administrative processes in a timely manner (benefits check and referrals).
  • Tracking and releasing of patient reports.
  • Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
  • Ensure all medical devices are in working order daily.
  • Other duties assigned by Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager and Clinic Head Physician.

The Person

  • Able to work shifts and on weekends, evenings and Public Holidays. Split shifts may be needed.
  • Cross deployment to neighboring clinics on an as-needed basis.
  • Minimum GCE "N" levels.
  • Training will be provided.
  • Relevant experience in hospitality or healthcare industry is preferred.
  • Ability to speak multiple languages will be advantageous.
  • Team player, good interpersonal and communication skills.
  • Familiarity with various clinic management systems is a plus.
  • Technology Savvy and computer-literate.

Salary Range is subject to relevant experience.

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