Executive Claims

22 hours ago


Singapore Jalan Buroh DKSH Spain Full time

Job Summary

Provide timely, accurate and reliable claims information to our clients and business units.

General Responsibilities
  • Ensure claimable expenses are billed to clients correctly within specific deadline.
  • Reconciliation of clients' accounts.
  • Monitoring account details for non-payment and other irregularities.
  • Investigate and resolve queries.
  • Lead the team in achieving monthly KPIs, including the review of L and J balances at month-end.
  • Provide guidance to the team in resolving internal conflicts and addressing issues with Business Units (BUs).
  • Support team members in addressing queries raised by clients and BUs.
  • Represent the Claims team in monthly AR KPI meetings and quarterly roll calls.
  • Step up in engaging and managing key stakeholders, including clients, Business Units, and internal departments, to build trust and ensure alignment.

For Senior Executive

  • Act as a role model within the team by demonstrating ownership, accountability, and a proactive approach to problem-solving. Provide mentorship and support to junior team members, and step in as a point of contact in the Claims Manager's absence when needed.
  • Drive automation and process improvements through the use of AI, Robotic Process Automation (RPA), and ERP system enhancements.
  • Take the lead on new projects as assigned, ensuring alignment with departmental goals.
  • Other duties as assigned by Manager
Functional Skills and Knowledge

Skills and knowledge:

  • Computer literate – MS Office
  • Knowledge of SAP - preferred

Soft skills:

  • Detail oriented with good communication skills
  • Language proficiency – English and preferably Mandarin
  • Positive attitude

Behavioral traits:

  • Spontaneous and ability to accept new roles and responsibilities
Education
  • Minimum Diploma or GCE 'A' Level

Work experience:

  • For Executive
    • At least 1 year work experienced in AR, collections or credit control
  • Senior Executive
    • At least  3 year work experienced in AR, collections or credit control


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